When we set out to create a digital music system that would revolutionize the way people listened to music in their homes, the first thing we did was to recruit the best and the brightest. At Sonos, you'll find experts from every discipline - consumer electronics, software, networking, and professional audio, combined. They came to Sonos with product resumes that would make any company proud, including everything from LCD remote control devices and Internet mail to Web authoring tools and a synthesized grand piano.
And, because it takes a truly Herculean team effort to make truly great products, our software developers work side by side with audio engineers, hardware engineers, industrial designers, and usability engineers. It's not a common occurrence - so we've been told - but we have proof that it works.

Come help us fill every home with music.
As a Product Manager within the Sonos’ Product Management team, you are responsible for defining the right product for the right market and ensuring that Sonos products exceed customer expectations and meet business objectives.
As Product Manager of Software and Services, you will:

Manage software releases
 

• Gather and synthesize product needs from target consumers and markets, partners, and internal stakeholders, map these needs to technical and user experience capabilities and translate those needs into product requirements.
• Own the creation and alignment of Marketing Requirements Documents, including program budgets and ROI analysis, and Product Requirement Documents,
• Lead the product development team through tradeoffs on features, cost, complexity, quality, and time-to-market.
• Develop and maintain product positioning and a global product launch plan which includes internationalization.
• Collaborate with user experience, software development, quality assurance and customer support teams to ensure superior quality in our products.
• Review product documentation and marketing materials for all releases.
• Monitor and communicate software and service-related issues as necessary.

Manage music service partnerships, including product integrations
 

• Identify, secure and manage music service partnerships that increase Sonos’ addressable market.
• Evaluate and negotiate potential partnerships, including contracts and potential licensing.
• Develop a partner strategy that enhances the Sonos product offering and delivers an increased target market.
• Ensure that partner strategy is aligned with product roadmap and planning.
• Work closely with the internal and content partner development and business teams to jointly deliver a premium experience. This includes, but is not limited to, creating Scope of Work statements and Product Requirement Documents.
• Manage relationship with content partners during implementation and post-launch.
• Advocate Sonos Music API externally to potential partners in order to increase adoption and work w/product development to ensure that API addresses market needs.

Manage the collection, analysis and understanding of customer intelligence data.

• Work with Business Systems Group to ensure service/partner metrics are tracked accurately.
• Analyze market data to identify trends and opportunities.
• Determine ongoing performance of partners and communicate that to stakeholders.
• Investigate customer feedback from various sources to identify new product ideas.
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Performance Metrics:

• Expansion of target customer base
• Meet or beat customer satisfaction targets
• Time-to-market of software releases and partner integrations
• Create brand awareness via broader access to content
• Uptake of software updates
• Uptake of music services

• Higher educational level (university degree)
• 5 plus years experience software and/or entertainment-related content services.
• Excellent business and technical analysis skills and ability to translate these skills into creative propositions.
• Strong oral, written, organizational and presentation skills
• Ability to collaborate with a variety of teams internally and externally, including, but not limited to, product development, marketing and sales
• Must be a decisive, action-oriented individual with an entrepreneurial spirit.
• Due to the dynamic nature of the business, self-motivation and the ability to learn quickly are essential.
• Must be willing to travel frequently, including overseas.
• Consumer Electronics experience a strong plus.