Job summary

At Sonos we want to bring a spectacular music experience to music lovers around the world.  A few ways we do this is by working with partners to integrate their music services to play through Sonos and by continually adding new features and products through software releases. The Product Program Manager for Music Services and Software plays an integral role as the owner of the cross-functional planning, execution and delivery of these Sonos and Music Service releases. You will be working on multiple projects simultaneously with team members from the Sonos team in Product Management, Product Development, Quality, Customer Support, Marketing and IT as well as with the Music Service partners.

Detailed responsibilities

• Lead the team to develop and deliver music service releases, software and API releases through our product creation process, including tracking of milestone deliverables and development of project milestone presentations to executive management.
• Drive cross functional team activities and deliverables within Sonos and with our Music Service partners.
• Develop, communicate and drive release plans and project schedules.
• Provide concise project reporting to relevant stakeholders.
• Develop and manage project budgets and prepare monthly forecast updates
• Identify and implement process improvements to our product development process.

• Minimum of 5 years’ experience program managing software releases with at least 2 of these in an agile SW development environment.
• Experience program managing outside partners.
• Decisive, action-oriented attitude; able and willing to own open issues and drive resolution.
• Excellent organizational abilities and a proven ability in risk management and mitigation.
• Strong verbal and written communication skills and excellent interpersonal skills; ability to motivate teams.
• Technical degree preferred.
• Experience using MS Project.

Responsibilities
•Work with and supervise outside counsel to prosecute patent applications on a global stage
•Ability to gather in-depth, historical-to-present knowledge from the patent database
•Interface regularly with inventors, including highly technical people
•Collaborate with various individuals throughout company organization to stimulate and channel innovation
•Work with relevant teams to determine IP strategies

Education: Bachelor’s Degree and JD required

• 3 + years experience in intensive patent prosecution
• Litigation experience preferred
• Possess a strong desire and innate ability to collaborate with people
• Interest in audio is strongly preferred
• Technical background in electrical engineering, physics, or computer science
• Admitted to practice before the USPTO and member of a state bar
• Willingness to travel to Sonos locations and the USPTO
• Combination of big IP law firm and in-house strongly preferred 

Mass Channel Visual Merchandising is a critical marketing lever responsible for delivering a shopper experience that is easy to shop, showcases product innovation, and is unmistakably, recognizably Sonos.  The mass channel visual merchandising team develops and delivers best practice, high impact, and innovative merchandising, environment, and brand experience solutions to activate shoppers in retail branded mass channels environments. 

The visual merchandising leader sets the creative vision and leads an agency of creative and visual merchandising professionals in developing and executing merchandising solutions for diverse group of retailers.   Solutions range from in-store communication to brand and product presentation and interactive fixture design.   Diversity of creative capabilities includes expertise in visual product presentation, graphic design, store design (fixtures), rendering, merchandising lab, project management, and agency management.   Collaborates with the strategic levels of the organization including, channel and product marketing teams, training and education team, sales, and commercialization to develop in-store display solutions that activate shoppers and provide differentiated shopping experiences for the consumer to include both presentation and graphics.

Required Skills
• Ability to succeed in a sales-driven and results-oriented environment where financial rewards are based on metrics results.
• Ability to lead and influence a group of individuals with whom you work
• Business acumen for creating business plans and analyzing trends
• Excellent communication skills – written and verbal
• Strong presentation and training skills for groups as well as 1:1
• Interpersonal savvy when interacting with internal employees, external customers, and virtual team members
• Demonstrated ability to work independently
• Planning, organization, and implementation skills
• Flexibility in a dynamic retail environment
• Problem solving abilities
• Highly motivated to achieve results

• Ideal candidate will have sales experience with CE, 8 years of visual merchandising experience in a branded retail environment.  Mass Channel a plus
• Experience managing a team and agency partners
• Bachelor’s Degree

Additional Qualifications Preferred:

• Master’s degree preferred, in fine arts with studies in a related discipline.  Relevant disciplines include architecture, interior design, graphic design and marketing.
• Success in leading merchandising solutions for new product concepts and product innovation. 
• Success in leading a creative organization, developing and communicating a vision, cross-functional collaboration / communication skills, brand management, talent development, and financial / budget management.

• Developing and maintaining test automation and infrastructure to verify the functional stability of 3rd-party integration with the Sonos system.
• Develop and maintain performance, stress and load tests our API server cluster and music service partner production environments.
• Work with the development team to build unit test infrastructure to validate web service logic.
• Capture, analyze, and record defects.
• Define pass and fail criteria for music partners.
• Provide technical feedback to development, customer support and product management.
• Participate in Scrum backlog grooming, story sizing, and task estimation.

• Minimum 3 years as a software/system test engineer.
• Minimum 2 years of recent experience with: Python, JMeter or equivalent.
• Proven experience with testing SaaS web services and supporting APIs.
• Understanding of scrum methodology.
• Responsible, accountable, team-oriented, self-starter, proactive.
• Excellent analytical and troubleshooting skills.
• Excellent verbal and written communications skills.
• HUGE passion for music and consumer electronics!
• Uncompromising about releasing high quality products.
• Fearless about innovation.

• Experience developing UI based automation on all of the following platforms: Windows, Mac, Linux, and mobile device platforms.
• Familiar with SoapUI, JMeter and open source tools.
• Has used unit test frameworks.
• Experience with Jira and Confluence.
• BS/BA in Computer Science or equivalent experience.
• Working knowledge of any of the following foreign languages - Spanish, French, Italian, German, Swedish, Dutch, Japanese, and/or Chinese.

Traditional will not work. We are looking to attract a strategic & creative Talent Acquisition Manager who understands that the company and culture should dictate the recruiting strategy not the other way around. Someone committed to creating a progressive culture where winning counts and people matter.

The Talent Acquisition Manager will ensure Sonos attracts and hires the best Talent within the EMEA marketplace, in an efficient, consultative, collaborative way. The ideal candidate will be relentlessly progressive in the areas of recruitment strategy creation, full lifecycle recruiting, and passive candidate sourcing within a broad range of areas, including IT, HR, Legal and Finance. In addition,   this person will have hands on experience with strategic workforce planning, team leadership and development, behavioral interviewing/ talent assessment, retention strategy creation, and employer branding/social media. The TA Manager will be people centric and strive to constantly challenge the status quo with the goal of retaining and attracting top talent within Sonos.
 
Responsibilities: 

• Defines and consults on talent acquisition and recruitment strategies to support massive growth.
• Thoroughly understands talent market, competitive environment and its impact on all aspects of the business.
• Understands company-wide and specific functional area hiring needs, and partners with hiring managers to provide high quality passive and active candidate flow.
• Designs, refines, and implements entire recruitment process to assure maximum efficiency and to reflect excellent candidate experience.
• Provides leadership and coaching feedback to hiring partners as needed, which may include the resolution of complex issues, coaching on talent assessment and regular recruitment strategy conversations.
• Aggressively hunts, qualifies, and interviews potential Sonos Talent, serving as a central point of contact on majority of senior openings.
• Conducts research, analyzes data, and compiles and communicates metrics using multiple HR systems.
• Ensures consistent strategy and compliance objectives across organization.
• Functions as key member of the Global Talent Acquisition Team and EMEA HR Team, ensuring team is providing strategic value to overall organization.

Candidate Profile: 

• Bachelors/Master degree preferred.
• 7+ years of recruiting experience, preferably within high growth technology environments.
• Proven management and influencing skills, preferably with internationally based team members.
• Ability to break down barriers and increase communication within a matrixed organization.
• Outstanding interpersonal skills, with a reputation of being a ‘talent magnet’ .
• Strong systems experience – including ATS, HRIS, MS Excel and PowerPoint.
• Exudes insatiable curiosity in the Talent space – deep knowledge of progressive external recruitment tools and resources.
• Respected business acumen, ability to partner with senior business leaders.
• Impeccable ethics and integrity , embodies the Sonos spirit of transparency
• Flexibility and ability to do what is right for Sonos EMEA.
• Creativity and Chutzpah (see: http://en.wikipedia.org/wiki/Chutzpah).
• Fluency in Dutch, English and preferably one other European language.

• 5+ years experience in a hardware design and support environment.
• Proven ability to do hands on engineering work e.g. rework, soldering (0201 and larger), test methodology, design, product debug, and prototyping. 
• Good written and verbal communication skills.
• Proficient in Word, Excel, PowerPoint, and Outlook as well as comfortable learning a variety of other computer software.
• Strong organizational skills, including inventory tracking, keeping hardware components and tool organized and maintaining an inventory of components for engineering design and debug. 
• Knowledge of test equipment including some or all of the following: spectrum analyzers, network analyzers, DSOs, programmable power supplies, data loggers, acoustic test equipment (CLIO, Klippel, AP), and any equipment used in the development of electronic engineering product.
• Uncompromising team work ethic. 
• Decisive action-oriented individual who learns quickly, works independently, and takes ownership of open issues. 
• Can think on their feet and generate creative solutions to challenging problems.
• Be able to quickly switch tasks to accommodate changing priorities without losing focus on overall goal.
• Willing to travel within the US.

• Knowledge and experience with schematic entry and layout tools is a plus.
• Experience in consumer electronics products.
• Ability to automate the tracking of lab inventory (components and test gear). 
• Experience with integrating multiple sub-systems including software and/or firmware is a strong plus. 
• General knowledge of woodshop tools. Can move forward with woodshop projects with minimal assistance.
• Desire/drive to learn new equipment as needed.
• Ability to foresee/plan for upcoming tests or equipment that will be needed by the engineering team with minimal guidance and direction.
• Metal lathe and milling experience.
• Experience running, maintaining 3-D printing systems.
• Strong knowledge of hardware development best practices in several of the following functional areas: digital, analog, RF, mechanical, acoustics.

General Summary
The Technical Support Engineer is responsible for providing first tier technical support for general hardware, software, application, and operating system issues and resolving all product installation and product operational issues for Sonos clientele. The primary responsibility of a Technical Support Engineer is managing customer inquiries. The right candidate will have experience and passion in a customer facing environment and thrives in troubleshooting and solving operational and technical inquiries. If you love music, solving challenging software problems and doing things the right way every time, we’d like to talk to you!

Your Main Duties and Responsibilities
• Respond directly to support issues and service requests submitted via, telephone, email, web, text chat, and voice mail.
• Respond to requests for technical assistance from customers to identify, determine, recreate, resolve or escalate issues using existing guidelines and standardized tools.
• Handle incoming calls.
• Utilizing proper CRM tools and systems.
• Gather specific problem information and document problems from the symptoms provided.
• Escalate issues than cannot be resolved.
• Process defective product returns.
• Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure. Ensure follow-up with the customer until issue is resolved
• Demonstrate customer relations skills and maintain a positive company image during all interactions with the customers.

• The ideal candidate is a decisive, action oriented individual who takes ownership of open issues and who has the ability to interface successfully with Engineering teams/management
• Experience in Technical Support, including help desk and/or customer call center environment; previous experience in a hi-tech environment, ideally B2C and B2B businesses
• Ability to troubleshoot problems, research and find answers to consumer questions
• University degree in Computer Science, Engineering, IT or Network Administration desired or equivalent experience.
• Experienced in set-up, installation, Networks & PC Windows XP
• Will also have an affinity and passion for new technology, wireless digital consumer products, all things electronic, digital audio
• Must be a team player who also works well independently
• Must have ability to assess and provide proactive advice or solutions
• The right candidate will thrive in a small company environment.
• Must have excellent communication skills.

Competencies:
• Knowledge of facilities, property management, construction and space planning
• Excellent organizational and project management skills with the ability to handle multiple projects concurrently
• Ability to accomplish projects independently, with minimal supervision
• Ability to think creatively and recommend smart and cost effective solutions
• MERT and ERT training preferred
• Working knowledge of MS Office products
• Good written, oral and interpersonal communication skills
• High sense of urgency and attention to detail

• Minimum 5 years experience handling facilities management projects.
• BA/BS degree in Business Administration preferred or equivalent experience.
• IFMA- CFM or FMP preferred

Physical Requirements
The employee is regularly required to walk and stop, kneel, crouch, crawl, or lift and/or move up to 40 pounds.

At Sonos we are passionate about creating and delivering the finest HiFi audio systems in the world to our customers.  Our products stream all the music on earth, in every room, wirelessly, and you control it all from the palm of your hand.  It’s easy to use, but keeping things simple is hard work.  The problems are complex and the solutions must be elegant.  As a Principal Systems Software Engineer you are a highly skilled specialist who will be responsible for all aspects of design and implementation of our operating systems, device drivers, and bootloader code across our family of audio products.  You will be a technical leader on a team that is setting new standards for the audio industry and reshaping the way consumers engage with music.  You will innovate every day in our fast paced, creative company and help take Sonos into an even more remarkable future.   You will work independently as well as with a team of industry leading innovators in other engineering fields such as acoustics, mechanical, software, hardware, RF, and user experience. If you love music, solving challenging problems and doing things the right way every time, we’d like to talk to you!

Responsibilities:

• Contribute to the new board bring-up process.
• Provide industry leading device driver design and implementation.
• Lead on operating system and bootloader porting and maintenance as an individual contributor on multiple projects with cross-functional teams.
• Debugging systems software and helping the team debug hardware.
• Passionately doing all of the above!

• 10+ years experience.
• Expert understanding of the C programming language.
• Strong familiarity with Linux, including kernel internals (kernel 2.6 and 2.4).
• Demonstrable experience in designing and implementing device drivers for high-speed peripherals.
• Familiarity with internals of open source bootloaders such as U-Boot.
• Experience with PowerPC and ARM processor architectures, including privileged-mode operations.
• Familiarity with building and using open source toolchain components such as gcc, GNU binutils, and gdb.
• Experience using various debugging techniques including JTAG debuggers.
• Ability to comprehend schematics is strongly preferred.
• Experience, from the system software perspective, with modern subsystems and peripherals including but not limited to DDR SDRAM, NAND Flash, PCI Express, 10Mbps/100Mbps/Gigabit Ethernet, I2C and I2S.
• Familiarity with filesystems for use on NAND flash (e.g. JFFS2).
• Understanding of IEEE 802.11 (g and n) networking.
• Thorough understanding of Linux TCP/IP implementation.
• Expert understanding of Linux kernel internal primitives for locking and mutual exclusion and the various contexts under which kernel and user code execute.
• Experience performing system profiling.

• Excellent presentation and communication skills.
• Strong process knowledge of Product Development Life Cycles.
• Strong program and project management skills.
• Strong technical background.
• Direct experience as a Release Manager across multiple projects and timelines.
• Knowledge of Agile tracking tools (JIRA is a plus).
• Understand and communicate key internal dates for teams to drive to.
• Ensure all hot issues have direct visibility.

• Solid communicator.
• Works well as a collaborative leader across teams.
• Can help to define the process and data needed for clear reporting on progress/status.
• Deep understanding of software development and releases.
• Experience shipping complex cross team products.
• Has worked in a Scrum/Agile Model.
• Has at least 8 years of delivering Software releases.

Do you remember what it was like to work for a company that's successful? Fun? Has a great story to tell? Don’t you miss it?

We’re growing – fast. And we need Retail Experience Specialists to join our team and help shape our brand within retail across the UK. It involves the usual duties – training, merchandising and in store demonstrations. The terrific part is that we have a great story – extremely cool products, collaborative teams and dizzying growth. When’s the last time you had that?

You will use your high level of knowledge and expertise to provide advice, inspiration and education to customers and retailers about Sonos’ product range. You will be responsible for reaching your targets through managing and developing a group of stores within a pre-defined territory, ensuring they receive visits frequently.

During your visits to leading electrical retailers you will be effectively communicating the full features of Sonos products and services through promotional and relationship building activity.
For the individual with the right combination of experience and personality, this is a very rewarding role in a highly visible team. The people we choose will be able to make a big difference to the success of Sonos, within some of the biggest names in retailing in the UK.

Candidates will ideally be based in London.

Responsibilities:

• To train store staff on Sonos products therefore increasing advocacy of Sonos products.
• To be an ambassador for Sonos and actively promote the Sonos brand at all times. 
• Manage the designated territory effectively to ensure that assigned projects and tasks are completed fully and within agreed timescales.
• Liaise with all designated stores in order to develop and maintain close relationships between yourself, the Sonos brand.
• To ensure the completion of merchandising, training and demonstration projects as set by the Account Manager.
• Complete reporting for each visit via the online reporting system, to include stock, display, training and competitor information.

• Previous field based territory management experience or minimum one year sales or retailer experience. 
• A broad range of experience within the technology market.
• Excellent communication and presentation skills.
• An ability to apply their knowledge with initiative and without supervision.
• Excellent organisational and time management skills.
• A lively and positive personality.
• Enjoys sharing knowledge and experience with others.
• Full, clean driving license – Essential.
• PC Literate with MS Office.

If you feel you match the profile and are keen to join a team that's breaking new ground in UK retail then please apply.

General Summary
Sonos is currently recruiting for a Director of Infrastructure Architecture and Support reporting to the CIO. As a leader at Sonos, you will be part of an exciting opportunity to help the company meet its rapid growth plans. You will provide technical leadership across multiple domains including Networking, Voice, Hosting (XaaS), Desktop Collaboration, Desktop Support and Security.
You will develop a team of industry experts and technical staff that drive a technically sound and agile global infrastructure environment and approach.  You will be encouraged to innovate and provide a balance between current capabilities and next generation platform for the business.  Your team will set the standard so that I.T. becomes a competitive differentiator.

Responsibilities include
• Set technical direction and strategy for all infrastructure services
• Build world class team of domain specific experts
• Drive collaboration between other I.T. and business functions
• Manage day-to-day operational aspects of project(s) and scope
• Effectively apply industry standards that drive agility, responsiveness, scale, accountability and secure performance oriented outcomes
• Effectively communicate relevant strategy and project information
• Identify opportunities for improvement and make constructive suggestions for change

• BS degree in a technical discipline.  Preferably Computer Science or Information Technology
• 10+ years in complex I.T. environment
• 5+ years managing technical teams
• Prior budget and team management required
• Global Experience is a plus
• Detailed technical knowledge Networking protocols TCP/IP, SNMP,  SMTP and routing protocols such as MPLS, BGP, IGRP, OSPF
• Security Standards and protocols including IPSec, SSH, PGP
• Service Desk knowledge (ITIL and ETOM)
• Experience running a global help desk function
• Creating and institutionalizing desktop, change control, user and monitoring policies
• Experience managing desktop support applications (Symantec/SEP, Autonomy, Office 365, SharePoint, Cisco VPN, Altiris)
• Data Center experience (Private/Public Cloud)
• Voice and VOIP implementation
• ShoreTel experience a plus
• Certifications within domains a plus (Security, Networking, Data, Voice)
• Good understanding of SDLC disciplines
• A general understanding of how infrastructure relates to applications and service performance 
• Awareness of new and emerging technologies and the potential application to meet business needs
• Familiar with Services Delivery Standards such as PMI, RUP, CMMI, ITIL, Six Sigma
• Experience with large scale and complex environments

Major Responsibilities
• Responsibility for all general ledger activity for the China operations of Sonos China WOFE and all branch offices,  including preparation of localized financial statements and maintenance of financial data in corporate accounting system
• Will assist Finance Director with budgeting, planning, and forecasting
• Will provide relevant fiscal information to China Executive Management Team
• Help with set-up of any new China companies required to support activities in the region
• local statutory reports and tax return filing

This is a hands-on position in start-up phase, duties includes but not limited to:
• Obtains approvals, processes and enters accounts payable and payments for China subsidiary in corporate accounting system
• Processes customer credit applications and maintains customer master files in accordance with sales contract terms and conditions
• Order approval, Invoicing, collections, cash receipts in accordance with company and local guidelines
• Documents financial transactions by entering account information including all journal entries, accounts receivable, accounts payable, payroll, and accruals                                 
• Oversees cash management and banking transactions to include cash forecasts, Summarizes current financial status by collecting information, preparing and reviewing division balance sheet, profit and loss statement, cash flow, and other reports
• Reconciles financial discrepancies by collecting and analyzing account information
• Maintains financial security by enforcing and following internal controls
• Authorizes payments by verifying documentation, summarizing cash requirements and requesting approval for disbursements

• At least 6 years of  related experience 
• Technology and/or Consumer Electronics industry experience a plus
• Must have good understanding of local tax and accounting regulations and standard processes in China, including familiarity with import/export administration and record-keeping, VAT administration, and all other locally required filings
• Experience with inventory tracking, costing, controls
• Experience with multi-currency transactions and reporting
• US GAAP knowledge would be preferred
• Advanced Excel skills, including ability to query and analyze large datasets required
• Excellent English written and verbal communication skills with ability to communicate with co-workers around the globe and outside professionals
• Strong computer skills, including knowledge of mid-range ERP systems (Great Plains a plus) as well as MS Office applications (including all aspects of Outlook)
• Ability to adapt to and be successful in a fast paced and rapidly changing environment

Please apply by emailing your resume/cv to chinajobs@sonos.com

General Summary
The Technical Support Engineer is responsible for providing first tier technical support for general hardware, software, application, and operating system issues and resolving all product installation and product operational issues for Sonos clientele. The primary responsibility of a Technical Support Engineer is managing customer inquiries. The right candidate will have experience and passion in a customer facing environment and thrives in troubleshooting and solving operational and technical inquiries. ?If you love music, solving challenging software problems and doing things the right way every time, we’d like to talk to you!

Duties and responsibilities
•Respond directly to support issues and service requests submitted via, telephone, email, web, text chat, and voice mail.
• Respond to requests for technical assistance from customers to identify, determine, recreate, resolve or escalate issues using existing guidelines and standardized tools.
• Handle incoming calls.
• Utilizing proper CRM tools and systems.
• Gather specific problem information and document problems from the symptoms provided.
• Escalate issues than cannot be resolved.
• Process defective product returns.
• Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure. Ensure follow-up with the customer until issue is resolved
• Demonstrate customer relations skills and maintain a positive company image during all interactions with the customer.

• The ideal candidate is a decisive, action oriented individual who takes ownership of open issues and who has the ability to interface successfully with Engineering teams/management
• Experience in Technical Support, including help desk and/or customer call center environment; previous experience in a hi-tech environment, ideally B2C and B2B businesses
• Ability to troubleshoot problems, research and find answers to consumer questions
• University degree in Computer Science, Engineering, IT or Network Administration desired or equivalent experience.
• Experienced in set-up, installation, Networks & PC Windows XP, familiar with tcp/ip protocol and related hardware(wireless router, switch .etc), and familiar with window network admin.
• Will also have an affinity and passion for new technology, wireless digital consumer products, all things electronic, digital audio
• Must be a team player who also works well independently
• Must have ability to assess and provide proactive advice or solutions
• The right candidate will thrive in a small company environment.
• Must have excellent communication skills both in English and Chinese

Please apply by emailing your resume/cv to chinajobs@sonos.com

• Quickly and thoroughly investigate functional problems to identify commonalities and minimum steps to reproduce and help development engineers quickly identify root causes.
• Write clear and accurate bug reports with detailed testing steps, evaluating user impact and providing additional information helpful to expedite bug resolutions.
• Work with developers to design, write, debug and execute a robust set of both automated and manual test cases to ensure product quality and performance.
• Identify, propose and implement process improvements to continuously increase the team’s productivity and efficiency.
• Work cooperatively with cross-functional team members, including developers, product managers and experience designers to understand testing implications.
• Stay current in the rapidly changing field of tablets and mobile devices.

• 3+ years experience in a Software Quality Assurance or technical testing role.
• Experience with one or more GUI or Web automation test tools (Silk, Winrunner, Selenium, Applescript, Eggplant and so on.).
• Excellent trouble-shooting skills, strong problem solving and analytical skills -including root cause analysis.
• Strong verbal and written communication skills.
• The ability to work both independently and closely with engineers.
• Basic understanding of networking: TCP/IP, DHCP, DNS, 802.11x wireless protocol, home routers.
• A strong understanding of process, detail and follow through.
• Team player driven to achieve both individual and team goals.
• Basic understanding of digital music.

Strong plus

• Knowledge of iPhone, iPad and/or Android devices.  Solid mobile device testing experience is highly desired.
• Experience working in an Agile development.
• Experience with some or all of the following languages and technologies: C++ or C#, Perl, Python, Ruby, PHP, XML and XSL, Web Services (preferably SOAP based), JavaScript, Unix\Linux shell scripts.
• Experience with release engineering activities (build management, release documentation, source control and archival).
• Experience using packet sniffers to analyze network traffic.

• Automate new and existing test cases.
• Create and document feature and system-level test plans and test cases.
• Capture, analyze, and summarize results.
• Record and track defects through the defect tracking system.
• Regression test and close out resolved issues.
• Review, update, and expand internal instructional documentation.

• 5-10 years experience in a software development or technical testing role for consumer products. Deep understanding of standard quality assurance methodologies (positive, negative, bounds, performance, usability, regression, and ad hoc testing).
• 2+ years experience developing automated test cases in languages such as C#, Perl, or Python.
• Experience using and testing applications on Linux/Unix, Windows, and Mac operating systems.
• Basic understanding of home networking: TCP/IP, DHCP, DNS, 802.11x wireless protocol, home routers. 
• Experience using packet sniffers to analyze network traffic. 
• Responsible, team-oriented, self-starter with proven team leadership capabilities. 
• Excellent analytical and troubleshooting skills. 
• Excellent verbal and written communications skills. 
• A keen desire to dig into a complex product and figure out how to both break and improve it.

Desirable:

• BS/BA in Computer Science or related discipline.
• Sound engineering or audio background.
• Experience testing embedded devices.
• Experience with Web Services and XML.
• Interest in latest media streaming technologies and services such as Pandora, Spotify, and Rhapsody. 
• Interest in latest mobile and wireless hardware such as tablets, phones, gaming consoles, TVs, home routers, NASes, media servers.

• 5+ years experience in IT Applications development with at least 5 years experience specific to ETL architecture, development and execution of ETL processes and BI exposure.
• 3+ years experience with Microsoft SQL Server, specifically 2005 or 2008.
• 3+ years experience with Microsoft SQL Server Integration Services. 
• Solid understanding and proven experience in DW/BI principles, ETL methodologies, including the concepts, design and usage of data warehouses, data marts, and operational data stores.
• Expert skills designing, developing, tuning, debugging and deploying SQL Server stored procedures, triggers, and SSIS packages.
• 5+ years of database design, monitoring and tuning, profiling and performance optimization, including aggregate and index design, usage and options to improve load and extract performance.
• Strong business process background.

• Microsoft Dynamics GP and SAP experience.
• Ability to switch back and forward between an Architect and developer role.
• Relational database modeling skills.
• MS SSIS/SSRS/SSAS.
• Ability to juggle multiple projects simultaneously and manage time efficiently.
• Ability to gather business requirements from client and translate those requirements to technical specifications and designs.
• Self-motivated with strong history of delivering solid products under tight deadlines.
• Familiarity with commercial SDLC practices (version control, defect tracking, product schedules and deliverables).

• Knowledge of financial systems and procedures.
• Experience with Finance/Manufacturing ERPs.
• Proven ability to work with business stakeholders to analyze, define and specify requirements and functions for new services.
• Degree in computer science or related field.
• Project management experience.
• Familiarity with object-oriented programming (C# .NET preferred).
• Microsoft SQL Server certification.

General Summary
In the past few years, Sonos has been growing 60+% YOY.  We are continuing to expand our internal IT Infrastructure and Operations team, away from a dependable outsourced managed services provider. Our smart speaker sound systems lead the industry in consumer ratings; we’re more likely to be referred by our consumers, even more so than iconic Apple products.  We want our IP network to match that level of quality by delivering an unbeatable experience to our customers worldwide! 

This Senior IP Network Engineer, as part of a global team, will have the opportunity to architect and build a worldwide IP MPLS network and corresponding capabilities.  The network will utilize the latest technologies and accommodate Data, Voice, Video and music streaming elements.  We need an expert engineer who has had success designing and implementing on a large scale while incorporating the needs of the business which is growing rapidly both in terms of size and complexity.

Responsibilities

• Design and implementation of complex MPLS and SIP based worldwide networks
• Work closely with the various business departments to collect and analyze systems, infrastructure project requirements, and develop detailed project specifications
• Make strategic software/hardware recommendations
• Design and deployment in coordination ShoreTel VoIP Switches and related hardware and software
• Design centric solutions around best in class cloud based capabilities including Lync and 365
• Install, configure and troubleshoot enterprise class Cisco Routers and Switches
• Engineers technical solutions to meet corporate systems infrastructure needs
• Utilize Sniffers, Firewalls and other security related technologies
• Utilize Network Management Systems
• Troubleshoot complex network problems including performance analysis, protocol problems, and WAN/LAN failures
• Assist in developing metrics on network/service performance, uptime and growth trends
• Develop and/or maintain design and operational documentation for technology services
• Participate as part of escalation procedures
• Understand cache technologies, WAN acceleration, VPN and related technologies
• Capable of configuring for policy and class of services
• Team lead and mentor

• Bachelor degree in Computer Science or related field and/or 10 plus years equivalent work experience
• Cisco certification – CCIE preferred or equivalent experience
• Proven experience in complex IP infrastructure planning and deployment
• Expert knowledge of networking protocols; TCP/IP, H.323, SIP, NetFlow, MPLS and others similar
• Expertise in Cisco switches firewalls and routers, VLANs, traffic management, monitoring, capacity planning
• Strong knowledge of Network Management Tools
• Strong written and oral communication skills
• VMWare experience a plus
• Linux/UNIX experience a plus
• VoIP Quality of Service (QoS) knowledge a plus
• Programming experience a plus
• Some travel required

Sonos is looking for a software developer with a passion for great software design to help expand our suite of controller applications for desktop and mobile platforms.  In this role you will work closely with our User Experience experts, Graphic Designers, and Controller Platform software team to design and develop graphically rich applications for controlling the Sonos Multi-Room Music System.  These applications run on an ever-increasing number of platforms, ranging from PC and Mac to iPhone, iPad, and Android devices, as well as Sonos’s own hardware.
If you love music, solving challenging software problems and doing things the right way every time, we’d like to talk to you!
 
Responsibilities include:
• Design, implement, and document GUI-intensive controller applications on multiple platforms, including Mac, Windows, iOS, Android, Linux and Web.
• Provide technical feedback to User Experience team’s design concepts; collaboratively arrive at visually pleasing, easy-to-use, and feasible-to-implement user interface designs
• Continuously enhance existing applications to support new features, expose new ways of interacting with Internet-based music services, and set up and control new Sonos hardware products

•5+ years of recent code development experience with two or more GUI frameworks and related programming languages, such as Java/Swing, C#/.NET/WPF, Cocoa/Objective-C, Win32/GDI/C/C++, javascript/HTML5/Web
•Strong basic CS with solid understanding of object-oriented design, ability to speak in patterns
•Strong understanding of common UI design patterns
•A passion for building beautiful UI, and a willingness to sweat the details to put every pixel in its proper place
•Decisive, action-oriented individual who learns quickly, works independently, and takes ownership of open issues
•Familiarity with commercial software development practices (version control, defect tracking, project schedules and deliverables)
•Collaborative spirit and willingness to work in a fast-paced startup environment
•Proficient with C++ even if it is not your main language for GUI development

Preferred:
•Experience with cross-platform development
•HTML5, javascript and Web middleware

For the right individual, Sonos will offer relocation reimbursement to our Cambridge, MA or Santa Barbara, CA location.

General Summary

In the past few years, Sonos has been growing 60+% YOY.  We are expanding our internal IT Infrastructure and Operations team, away from an outsourced managed services provider.  The senior level Engineer will help design and maintain many of the solutions that drive highly scalable systems the company relies on.  These systems include Exchange and related desktop solutions for backup and image management, VM and hosted server farms, Accounting applications, ERP and cloud based services.  This is a senior position that requires a balance between thought leadership and practical delivery.

Responsibilities

• Manage and maintain servers in a Microsoft Windows 2008, 2010 and Linux environments
• Manage and maintain complex VMware installations and virtualization environments
• Design and implement Systems architecture strategy for Server and Desktop infrastructure
• Define, enforce and maintain ITIL and MOF based Policies and Procedures relative to Exchange Infrastructure Operations and Support
• Design, Implement and support Symantec Altiris Management Solution
• Design, plan and implement private and public cloud based solutions
• Provide technical leadership for project based work
• Make strategic software/hardware recommendations
• Be the point of escalation for complex issues
• Lead and collaborate with infrastructure staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes
• Assist with the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including server operating systems, hardware, software, and peripherals
• Creation and upkeep of server and systems documentation
• Team lead/mentor

Qualifications

• Experience with build automation, patch management, automated deployments and packaging
• Experience in the Design and Deployment of Symantec Altiris Suite of applications
• Proven experience in IT infrastructure planning and deployment
• Expertise in Microsoft Active Directory integration and federation, Windows 2003, 2008 R2, DHCP and DNS in a global distributed environment
• Experience managing Microsoft Exchange environments
• Unix/Linux expertise supporting engineering environments
• Attention to detail and the ability to apply knowledge to identify and resolve daily problems related to systems operations.
• Ability to maintain effective working relationships and communication in a team environment. - Superior customer support skills.
• Bachelor degree in Computer Science or related field and/or 8 plus years equivalent work experience.
• Microsoft certification a plus
• Exchange design and deployment experience a plus
• VMWare experience a plus
• Programming experience a plus
• Strong written and oral communication skills
• Some travel required

• Design and build the next generation FP&A organization, including strategic and long-term roadmaps. 
• Partnering with business leadership and Corporate Finance to deliver monthly, quarterly and annual forecasts.
• Driving annual budget processes.
• Collaborating with business leadership to perform value added financial analysis, financial modeling, region and sales channel profitability analysis, business cases, and opportunity/risk assessment of business expansion.
• Owning global financial reporting and aligning financial planning and forecasting activities with regional and finance and Corporate accounting operations.   
• Producing an accurate demand forecast that will serve as key input for critical Sales management processes, including product build plans, inventory management, and cash and profitability planning.
• Contribute input into the design of future ERP implementation and enterprise forecasting tools.
• Inspire financial best practices, tool improvements, and transparent communication of business trends through global team collaboration. 
• Prepare and present executive presentations.
• Recruit, motivate, develop and retain a high-performance team.

• Exceptional analytical capabilities and be highly organized.
• Extensive financial and strategic  planning experience, including multi-division forecasting, project financial analysis and scenario planning.
• Ability to create actionable results after grasping complex concepts and distilling data. 
• Apply business judgment in reaching implications and insights for the business. 
• Skilled at developing performance metrics, financial analysis, and financial reports and plans which guide decision making. 
• Proven ability to build and lead global teams in multiple locations.
• Bachelor’s degree in Accounting, Finance, Economics or related major is required.  MBA or Master’s degree preferred.
• Experience with large ERP systems. 
• Strong written and verbal communication skills.
• Proven & natural ability to transparently work with global cross-functional Sr. Management.
• Expert knowledge of Excel and PowerPoint.

• Unwavering ethical behavior, passion, commitment and drive for quality excellence.
• Ability to think strategically, roll up their sleeves, and helicopter into detailed solutions.
• Passion for building a game changing financial function matching and challenging the company’s growth and needs.
• A leader who can provide framework and responsibility to their team to their jobs done.
• Experience with global supply chains and inventory planning.
• High energy and intelligence that will work well in a collaborative, high performance culture.
• Natural ability to adapt and innovate effectively with a global team.
• Strong communication and interpersonal skills.
• Self-aware, humble, low ego.  A good cultural fit.
• Ability to prioritize in real time; know what’s important.
• Willingness to run a transparent department.

 For the right individual, Sonos will offer relocation reimbursement to our Cambridge, MA or Santa Barbara, CA offices.

General Summary
The Senior Manager, Customer Support New Product Introduction, is responsible for developing and managing all customer services related facets of the product life-cycle here at Sonos. The primary responsibilities of this position are to ensure that activities such as product definition input, alpha and beta programs, customer service systems and tools, training, and overall product readiness are properly developed and managed. The right candidate will have experience and passion for representing the voice-of-the-customer in all customer service product related activities.

Your main duties and responsibilities

•Develop process and procedures for the Customer Support team that align with Sonos’ product life-cycle phases.
•Manage voice-of-the-customer requirements.
•Provide serviceability and supportability inputs into the product life cycle.
•Manage multiple worldwide alpha and beta programs, simultaneously.
•Develop and deliver technical product training.
•Define system and tool modifications based on new product launches and strategies.
•Advocate for the customer, all enhancement requests and known anolmalies.
•Develop proper metrics and KPIs, develop proper reporting tools, and define and manage corrective action for the new product team.
•Act as the main liaison for Customer Support between all internal organizations for partner related activities

• A minimum of 10 years experience in a hi-tech customer service environment interacting with customers, being invovled with product life-cycle processes, and leading and managing a customer service team.
• Must demonstrate strong leadership and management skills
• Must have practical experience with relevant systems and tools.
• Must demonstrate strong written and verbal skills.
• Must demonstrate the ability to manage through difficult customer escalations and demands.
• The ideal candidate is a decisive, action oriented individual who takes ownership of open issues and who has the ability to interface successfully with interdepartmental teams/management
• Must demonstrate strategic thinking and be able to adopt to existing procedure as well as define and recommend improvement procedures and corrective action
• Must be well organized

• 15+ years experience in hardware product development and project management.
• Driving a complex product from concept through production, leading to $100m+ in sales.
• Partnering and driving production with Asian contract manufacturers.
• Incomparable drive, energy, and enthusiasm.
• Relentless sense of ownership of development schedules, issues and risks.
• Driven by delivering superior quality and the best possible user experience.
• Strong knowledge of hardware development best practices in several of the following functional areas: digital, analog, RF, mechanical, acoustics.
• Know how to turn stressful situations into positive experiences.
• Uncompromising team work ethic.
• Willing to travel within the US and Asia (sometimes with little notice).
• Strong verbal and written communication skills.

• Consumer electronics experience.
• Masters in Engineering or Business.
• Experience traveling and working in Asia.
• Working with remote teams scattered around the globe.
• Willing to travel within the USA (between SB and Cambridge).

General Summary:
The Technical Support Engineer is responsible for providing first tier technical support for general hardware, software, application, and operating system issues and resolving all product installation and product operational issues for Sonos clientele. The primary responsibility of a Technical Support Engineer is managing customer inquiries. The right candidate will have experience and passion in a customer facing environment and thrives in troubleshooting and solving operational and technical inquiries. If you love music, solving challenging software problems and doing things the right way every time, we’d like to talk to you!

Your Main Duties and Responsibilities:

• Respond directly to support issues and service requests submitted via, telephone, email, web, text chat, and voice mail.
• Respond to requests for technical assistance from customers to identify, determine, recreate, resolve or escalate issues using existing guidelines and standardized tools.
• Handle incoming calls.
• Utilizing proper CRM tools and systems.
• Gather specific problem information and document problems from the symptoms provided.
• Escalate issues than cannot be resolved.
• Process defective product returns.
• Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure. Ensure follow-up with the customer until issue is resolved.
• Demonstrate customer relations skills and maintain a positive company image during all interactions with the customers.

• The ideal candidate is a decisive, action oriented individual who takes ownership of open issues and who has the ability to interface successfully with Engineering teams/management.
• Experience in Technical Support, including help desk and/or customer call center environment; previous experience in a hi-tech environment, ideally B2C and B2B businesses.
• Ability to troubleshoot problems, research and find answers to consumer questions.
• University degree in Computer Science, Engineering, IT or Network Administration desired or equivalent experience.
• Experienced in set-up, installation, Networks & PC Windows XP.
• Will also have an affinity and passion for new technology, wireless digital consumer products, all things electronic, digital audio.
• Must be a team player who also works well independently.
• Must have ability to assess and provide proactive advice or solutions.
• The right candidate will thrive in a small company environment.
• Must have excellent communication skills.
• Fluent in English and French.

 
General Summary:

Sonos is looking for an energetic, focused and intelligent business professional to grow and manage retail in the Nurnberg area. As a trainer/merchandiser (team of 8) you will be an important member of the Sonos sales team and an expert in creating the optimal Sonos retail experience.You will visit and support Sonos’ retail partners in optimizing in-store product presentation and demonstration/training to drive incremental product sales.
 
 

Main duties and responsibilities:

• Present product demonstrations to CE-retail (wholesale and retail area).
• Ensure product knowledge of sales staff.
• Optimize and monitor in-store product presentations.
• Provide technical generalist support, functional expertise and drive retail best practices.
• Develop and maintain close customer relationships.
• Support trade shows and special promotional events.
• Close communication with the sales team.
• Realization and implementation of sales strategies towards channel partners

• 3 – 10 years relevant experience in the field.
• Completed sales education.
• Knowledge of the Audio/Video/IT consumer electronics market and technology.
• Proven track record in delivering training.
• Experience in the CE-retail -MSH, AVH specialists- (at least 3 years as trainer, promoter, salesrep, merchandiser / rack jobber).
• Team-oriented, independent, reliable and dedicated towards own responsibilities.
• Strong interest in music-, hifi products and digital media.
• Friendly, charismatic and committed.
• Assertiveness and enthusiasm.
• Empathy / feeling for operation of trade partners.
• Resilient.
• Working knowledge of the Microsoft Office applications with a good understanding of Microsoft Excel.
• Solid understanding of networking (TCP/IP).
• Native German, fluent in English.
• Willingness to travel (German Class 3 driving license – PKW normal).
• Acceptance of frequent overnight stays.

General Summary:
The Technical Support Engineer is responsible for providing first tier technical support for general hardware, software, application, and operating system issues and resolving all product installation and product operational issues for Sonos clientele. The primary responsibility of a Technical Support Engineer is managing customer inquiries. The right candidate will have experience and passion in a customer facing environment and thrives in troubleshooting and solving operational and technical inquiries. If you love music, solving challenging software problems and doing things the right way every time, we’d like to talk to you!

Your Main Duties and Responsibilities:

• Respond directly to support issues and service requests submitted via, telephone, email, web, text chat, and voice mail.
• Respond to requests for technical assistance from customers to identify, determine, recreate, resolve or escalate issues using existing guidelines and standardized tools.
• Handle incoming calls.
• Utilizing proper CRM tools and systems.
• Gather specific problem information and document problems from the symptoms provided.
• Escalate issues than cannot be resolved.
• Process defective product returns.
• Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure. Ensure follow-up with the customer until issue is resolved.
• Demonstrate customer relations skills and maintain a positive company image during all interactions with the customers.

• The ideal candidate is a decisive, action oriented individual who takes ownership of open issues and who has the ability to interface successfully with Engineering teams/management.
• Experience in Technical Support, including help desk and/or customer call center environment; previous experience in a hi-tech environment, ideally B2C and B2B businesses.
• Ability to troubleshoot problems, research and find answers to consumer questions.
• University degree in Computer Science, Engineering, IT or Network Administration desired or equivalent experience.
• Experienced in set-up, installation, Networks & PC Windows XP.
• Will also have an affinity and passion for new technology, wireless digital consumer products, all things electronic, digital audio.
• Must be a team player who also works well independently.
• Must have ability to assess and provide proactive advice or solutions.
• The right candidate will thrive in a small company environment.
• Must have excellent communication skills.
• Fluent in English and at least one other european language.

General Summary:
The Technical Support Engineer is responsible for providing first tier technical support for general hardware, software, application, and operating system issues and resolving all product installation and product operational issues for Sonos clientele. The primary responsibility of a Technical Support Engineer is managing customer inquiries. The right candidate will have experience and passion in a customer facing environment and thrives in troubleshooting and solving operational and technical inquiries. If you love music, solving challenging software problems and doing things the right way every time, we’d like to talk to you!

Your Main Duties and Responsibilities:

• Respond directly to support issues and service requests submitted via, telephone, email, web, text chat, and voice mail.
• Respond to requests for technical assistance from customers to identify, determine, recreate, resolve or escalate issues using existing guidelines and standardized tools.
• Handle incoming calls.
• Utilizing proper CRM tools and systems.
• Gather specific problem information and document problems from the symptoms provided.
• Escalate issues than cannot be resolved.
• Process defective product returns.
• Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure. Ensure follow-up with the customer until issue is resolved.
• Demonstrate customer relations skills and maintain a positive company image during all interactions with the customers.

• The ideal candidate is a decisive, action oriented individual who takes ownership of open issues and who has the ability to interface successfully with Engineering teams/management.
• Experience in Technical Support, including help desk and/or customer call center environment; previous experience in a hi-tech environment, ideally B2C and B2B businesses.
• Ability to troubleshoot problems, research and find answers to consumer questions.
• University degree in Computer Science, Engineering, IT or Network Administration desired or equivalent experience.
• Experienced in set-up, installation, Networks & PC Windows XP.
• Will also have an affinity and passion for new technology, wireless digital consumer products, all things electronic, digital audio.
• Must be a team player who also works well independently.
• Must have ability to assess and provide proactive advice or solutions.
• The right candidate will thrive in a small company environment.
• Must have excellent communication skills.
• Fluent in English and Dutch.

General Summary:
The Technical Support Engineer is responsible for providing first tier technical support for general hardware, software, application, and operating system issues and resolving all product installation and product operational issues for Sonos clientele. The primary responsibility of a Technical Support Engineer is managing customer inquiries. The right candidate will have experience and passion in a customer facing environment and thrives in troubleshooting and solving operational and technical inquiries. If you love music, solving challenging software problems and doing things the right way every time, we’d like to talk to you!

Your Main Duties and Responsibilities:

• Respond directly to support issues and service requests submitted via, telephone, email, web, text chat, and voice mail.
• Respond to requests for technical assistance from customers to identify, determine, recreate, resolve or escalate issues using existing guidelines and standardized tools.
• Handle incoming calls.
• Utilizing proper CRM tools and systems.
• Gather specific problem information and document problems from the symptoms provided.
• Escalate issues than cannot be resolved.
• Process defective product returns.
• Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure. Ensure follow-up with the customer until issue is resolved.
• Demonstrate customer relations skills and maintain a positive company image during all interactions with the customers.

• The ideal candidate is a decisive, action oriented individual who takes ownership of open issues and who has the ability to interface successfully with Engineering teams/management.
• Experience in Technical Support, including help desk and/or customer call center environment; previous experience in a hi-tech environment, ideally B2C and B2B businesses.
• Ability to troubleshoot problems, research and find answers to consumer questions.
• University degree in Computer Science, Engineering, IT or Network Administration desired or equivalent experience.
• Experienced in set-up, installation, Networks & PC Windows XP.
• Will also have an affinity and passion for new technology, wireless digital consumer products, all things electronic, digital audio.
• Must be a team player who also works well independently.
• Must have ability to assess and provide proactive advice or solutions.
• The right candidate will thrive in a small company environment.
• Must have excellent communication skills.
• Fluent in English and Italian.

General Summary:
The Technical Support Engineer is responsible for providing first tier technical support for general hardware, software, application, and operating system issues and resolving all product installation and product operational issues for Sonos clientele. The primary responsibility of a Technical Support Engineer is managing customer inquiries. The right candidate will have experience and passion in a customer facing environment and thrives in troubleshooting and solving operational and technical inquiries. If you love music, solving challenging software problems and doing things the right way every time, we’d like to talk to you!

Your Main Duties and Responsibilities:

• Respond directly to support issues and service requests submitted via, telephone, email, web, text chat, and voice mail.
• Respond to requests for technical assistance from customers to identify, determine, recreate, resolve or escalate issues using existing guidelines and standardized tools.
• Handle incoming calls.
• Utilizing proper CRM tools and systems.
• Gather specific problem information and document problems from the symptoms provided.
• Escalate issues than cannot be resolved.
• Process defective product returns.
• Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure. Ensure follow-up with the customer until issue is resolved.
• Demonstrate customer relations skills and maintain a positive company image during all interactions with the customers.

• The ideal candidate is a decisive, action oriented individual who takes ownership of open issues and who has the ability to interface successfully with Engineering teams/management.
• Experience in Technical Support, including help desk and/or customer call center environment; previous experience in a hi-tech environment, ideally B2C and B2B businesses.
• Ability to troubleshoot problems, research and find answers to consumer questions.
• University degree in Computer Science, Engineering, IT or Network Administration desired or equivalent experience.
• Experienced in set-up, installation, Networks & PC Windows XP.
• Will also have an affinity and passion for new technology, wireless digital consumer products, all things electronic, digital audio.
• Must be a team player who also works well independently.
• Must have ability to assess and provide proactive advice or solutions.
• The right candidate will thrive in a small company environment.
• Must have excellent communication skills.
• Fluent in English and Swedish.

General Summary:
The Technical Support Engineer is responsible for providing first tier technical support for general hardware, software, application, and operating system issues and resolving all product installation and product operational issues for Sonos clientele. The primary responsibility of a Technical Support Engineer is managing customer inquiries. The right candidate will have experience and passion in a customer facing environment and thrives in troubleshooting and solving operational and technical inquiries. If you love music, solving challenging software problems and doing things the right way every time, we’d like to talk to you!

Your Main Duties and Responsibilities:

• Respond directly to support issues and service requests submitted via, telephone, email, web, text chat, and voice mail.
• Respond to requests for technical assistance from customers to identify, determine, recreate, resolve or escalate issues using existing guidelines and standardized tools.
• Handle incoming calls.
• Utilizing proper CRM tools and systems.
• Gather specific problem information and document problems from the symptoms provided.
• Escalate issues than cannot be resolved.
• Process defective product returns.
• Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure. Ensure follow-up with the customer until issue is resolved.
• Demonstrate customer relations skills and maintain a positive company image during all interactions with the customers.

• The ideal candidate is a decisive, action oriented individual who takes ownership of open issues and who has the ability to interface successfully with Engineering teams/management.
• Experience in Technical Support, including help desk and/or customer call center environment; previous experience in a hi-tech environment, ideally B2C and B2B businesses.
• Ability to troubleshoot problems, research and find answers to consumer questions.
• University degree in Computer Science, Engineering, IT or Network Administration desired or equivalent experience.
• Experienced in set-up, installation, Networks & PC Windows XP.
• Will also have an affinity and passion for new technology, wireless digital consumer products, all things electronic, digital audio.
• Must be a team player who also works well independently.
• Must have ability to assess and provide proactive advice or solutions.
• The right candidate will thrive in a small company environment.
• Must have excellent communication skills.
• Fluent in English and German.

Role Summary
Traditional will not work.  We are looking for a strategic and creative talent leader who understands that the company and culture should dictate the recruiting strategy, not the other way around.  The individual in this role will be an exceptional communicator and bring a global perspective to talent acquisition.  This leader will be people centric and strive to constantly challenge the status quo with the goal of attracting and retaining top talent within Sonos.  The right Talent Acquisition Leader at Sonos will be focused on the overall quality of each hire, and will not be slowed down by process, or driven by cost or speed.

We want someone to:
• Integrate the Sonos mission and culture into all global recruitment activities
• Drive innovation in recruiting around quality of hire and a “high-touch” candidate experience
• Coordinate recruiting activities and initiatives globally
• Lead the team
• Mentor and develop talent
• Be a leader and strategic business partner to the executive team (OD through succession)

• 10+ years of recruiting and/or HR experience in high growth technology environments
• Strong project management and organizational skills
• Business maturity and demonstrated ability to influence senior leaders
• Creativity
• Chutzpah (see: http://en.wikipedia.org/wiki/Chutzpah )

• Responds to assigned IT help requests and works proactively with users to resolve GP issues with excellent client focus and service.
• Provides Financial period close support and runs all standard GP system clean-up utilities such as reconcilers and purge/archive scripts.
• Builds reports and report templates including writing supporting T-SQL code.
• Evaluates and develops new and updated requirements and the database specs needed to support those requirements.
• Monitors the SQL Server environment including backups, recovery and usage.
• Handles Database-related user requests.
• Manages the creation & scheduling of production reports.
• Supports day-to-day operations of GP Applications and 3rd Party Modules.
• Familiarity with CRM  (SFDC, MSFT CRM, RIGHTNOW etc.) and experience integrating the two applications is highly desired.
• Develops work plans and track/report status of assigned projects/tasks.
• Develops and maintain technical requirements and design documentation.
• Provides 24-hour on-call support for new releases to production as needed.
• Provides training to users as necessary.
• Assists other IT Ops System Admins with Terminal Server configuration and performance and managing role-based security.
• Designs and Implement Business Alerts and GP Smart List Builder reports.
• Works with Microsoft Premier engineer to implement GP Health check remediation actions and improvements.
• Assists IT applications development team with e-connect / Web Services integration with GP modules/tables.
• GP 2010 Business Portal Design/ Integration with SharePoint 2010.

• Bachelor’s degree in Software Engineering, Computer Science or related field.
• 5+ years of application support and/or application administration experience for Microsoft Dynamics Great Plains, FRx.
• Experience with Great Plains 2010 is highly desired.
• ETL experience using one or more of these technologies: Scribe, SSIS, SmartConnect, econnect, BizTalk.
• Experience with installing, configuring and supporting 3rd party modules for GP.
• 7+ years of Structured Query Language Reporting (SQL Reporting ). Skilled at writing and supporting SQL queries and triggers.
• 3+ years of T-SQL - Creating Tables, Views and Stored Procedures.
• Able to develop technical plans related to application installations, including the ability to determine hardware and software requirements for application installations.
• Great Plains Table Structure Knowledge is needed – preferably 2010.
• Experience and knowledge of the following is a PLUS: ReQlogic, VerTex, ImageLink, Customizations (VBA, Modifier, VB.NET).
• Ability to work directly with users on requirements and support is required. Must be able to develop system documentation.
• Adequate knowledge and experience with Microsoft technologies:  Visual Basic, Visual Studio 2005/2008, ASP.NET, C#, MS SQL Server 2005/2008, SSIS/DTS, SSRS, and T-SQL , JavaScript, VB Script, HTML.
• Excellent analytical, problem solving, interpersonal and communication skills.  
• Must have the ability to work well within a team structure and maintain a professional attitude.

• 5+ years experience in IT Applications development with at least 3 years’ experience specific to ETL architecture, development and execution of ETL processes and BI exposure.
• 3+ years experience with Microsoft SQL Server, specifically 2005 or 2008.
• 3+ years experience with Microsoft SQL Server Integration Services. 
• Solid understanding and proven experience in DW/BI principles, ETL methodologies, including the concepts, design and usage of data warehouses, data marts, and operational data stores.
• Solid skills designing, developing, tuning, debugging and deploying SQL Server stored procedures, triggers, and SSIS packages.
• 5+ years of database design, monitoring and tuning, profiling and performance optimization, including aggregate and index design, usage and options to improve load and extract performance.
• Strong business process background.
• Specializes in building ETL systems (not just using one of the tools when needs to move data) by utilizing Microsoft technology (SSIS).
• Has logical mindset.
• Works well in a dynamic environment, so needs to be self-driven, independent person that delivers results w/minimum guidance.
• Very much “hands on.”
• Relational database modeling skills.
• MS SSIS/SSRS/SSAS.
• Ability to juggle multiple projects simultaneously and manage time efficiently.
• Ability to gather business requirements from client and translate those requirements to technical specifications and designs.
• Self-motivated with strong history of delivering solid products under tight deadlines.
• Familiarity with commercial SDLC practices (version control, defect tracking, product schedules and deliverables).

• Project management experience.
• Proven ability to work with business stakeholders to analyze, define and specify requirements and functions for new services.
• Degree in computer science or related field.
• Familiarity with object-oriented programming (C# .NET preferred).
• Experience with Microstrategy.
• Microsoft SQL Server certification.
• Experience with Finance ERPs.

Travel:25%                 
 
Job Summary
Sonos is looking for an energetic product leader to drive teams in creating new apps and propelling our current software to the next generation of music experiences. If friends look to you for recommendations on the best apps and coolest gadgets, this is an amazing opportunity to shape how consumers interact with music in the connected home.  Take a look at our highly regarded apps for iOS and Android and help us create what’s next.                                                                                                                                                                             

Responsibilities
•Lead product teams in creating world-class apps for new platforms and advancing the existing Sonos apps to the next level.
•Manage the entire lifecycle for software products from defining the vision and understanding customer needs to writing detailed product requirements and collaborating with marketing on global launches.
•Continuously improve the quality and user experience of Sonos software applications in a fast-paced,dynamic environment. This includes staying informed of OS developments and translating technical specifications into detailed product requirements as well as ensuring products meet the highest bar in terms of usability.

•Education:Bachelors Degree; MBA a Plus                                                                                                   
•5+ years of experience in software product management
•Demonstrated experience in creating and shipping great entertainment-related apps for iOS and Android
•Proven ability to manage multiple projects simultaneously
•Excellent written and oral communication skills
•Willingness to make decisions without complete data
•Passion for digital music
•Ability to travel

• develop a successful retail channel with the right mix of independents, buying groups and leading nationwide retailer(s). Create the appropriate optimum retail experience for each channel through POS, store detailing and training.
• provide -on a monthly basis- a 12 months rolling forecast analysis.
• be responsible for all aspects of daily management available, direct and indirect, resources (employees, Vendors and distributors).
• develop and manage a scorecard to measure business results against plan.

• 5+ years of experience in Consumer electronics, IT or services business development.
• Fluent in German and English.
• Entrepreneurial skills, business leader comfortable and confident in a rapid growth environment.
• Creative with a good sense of what is needed for consumer conversion in retail.
• Must be a team player who also works well independently.

• Managing the sales team in the NORTH of Germany: POSTCODE 0 to 5.
• Drive the business in the german market on a daily basis.
• Expand the business in all CE channels like MSH, Euronics, Expert, EP, Amazon, etc.
• Monthly update on 12 months rolling forecast analyses.
• Develops and manages a scorecard to measure business results against plan.
• Weekly reporting to Regional Director Central Europe.

• A University degree.
• A proven track record (preferable with a Vendor) in dealing with major retail chains, PR, marketing and acts as a business leader.
• 8 year plus experience in Consumer electronics, software or services business development.
• Native German, fluent in English.
• High level contacts to retail.
• Team player and motivator.
• Creative with a good sense on what is needed for consumer conversion in retail.
• The ideal candidate is a decisive, action oriented individual who takes ownership of open issues and who has the ability to interface successfully with interdepartmental teams/management.
• Must demonstrate strategic thinking and be able to adopt to existing business structure as well as define and recommend improvement or change of that structure.

• Build and lead a team grappling with the inevitable consequences of ever-expanding manufacturing volumes and challenge them to timely, high quality issue resolution.
• Interface with the Production Engineering team on design-related manufacturing yield issues.
• Understand driving factors in customer experience by interfacing with our Quality and Customer Service organizations.
• Drive continuous improvements in test processes, reliability and repeatability metrics by interfacing with our Manufacturing Test and Manufacturing Quality teams.
• Partner with our Supply Chain Management team to ensure continuous supply of critical components and lead qualification of alternate source parts.
• Enhance your team’s engagement in new product development cycles to accelerate their product learning curve and provide supplemental product development support.
• Drive process improvements back into the product development and NPI cycles, as well as the disposition of field quality issues and repair.
• Drive the handling of new product RMAs in order to create a template for volume manufacturing processing of RMAs and to ensure proactive handling of newly identified customer experience challenges.
• Support Manufacturing/Ops team on contract manufacturing build out or infrastructure changes.
• Drive timely resolution of product development-related manufacturing and field quality concerns. This includes effective management of internal and external partners.

• Proven management skills (5-10 years) – to hire and lead great technical teams in multiple locations and time zones, ideally within consumer electronics.
• Engaging communication skills – to interface with multiple partners e.g. supply chain management, NPI, Product Development, Customer Service, Quality and contract manufacturers.
• Success (including willingness to travel and work across multiple time zones) with Asian contract manufacturers, extended multi-site product development, supply chain management and NPI teams.
• Technically sharp – electrical engineering  experience with a focus on the following disciplines:  digital design, switch mode power supply, radio engineering. In addition, experience in product requiring the following disciplines is highly desirable:  acoustic and audio dynamics, mechanical engineering, manufacturing diagnostics, compliance and regulatory.
• Project leadership –to lead cross-disciplinary projects and drive them to completion.
• Technically inquisitive – can gain the respect of the team and manage multiple levels in different locations.
• Statistical approach – to infer challenges and successes from review manufacturing test data, as well as identify design issue trends.
• Passion for quality and attention to detail particularly for product quality and product verification.

The EMEA Facility Manager will take a lead in designing, implementing and monitoring the facility processes for our offices in the EMEA region, a.o. in Hilversum, Heilbronn and London (Windsor).

Responsibilities

As the EMEA Facility Manager you will be responsible for all current and future EMEA office locations. You will directly manage the local teams of office managers and contracted facilities staff. You will also

• lead in defining and implementing consistent local facility management policies in line with global policies
• negotiate with the key local service suppliers like travel agents, security, cleaners, printers and infrastructure companies
• define and manage the EMEA facilities budget and continuously review opportunities for cost efficiency
• oversee health and safety standards and making recommendations to the EMEA Leadership Team

Our new EMEA Facility Manager has a Bachelor Degree and at least 5 years experience in an international Facility management role and

• multi lingual in at least three of the following languages: Dutch, English, German and French
• able to cope with tight deadlines in a rapid changing environment
• able to develop and guide a team with remote team members
• knowledge of facilities processes, performance metrics and cost reduction opportunities
• knowledge of local law and regulations for each of our locations

Job Summary:

As a key member of the Sonos European management team, the EMEA Financial Planning and Analysis Director will lead the EMEA planning and analysis team. This role is responsible for the ensuring the propriety of financial reporting, coordination of the business planning process, facilitation and oversight of the annual operating budgets, short and long term financial forecasts,  financial modeling of new business initiatives and partnership economics, variance analysis, business case development and evaluation and ad hoc special studies.
This is a senior role but requires a hands-on entrepreneurial executive that is able to delve deep into operational and financial data to define and measure meaningful metrics that lead to insightful business decision-making.  Working in collaboration with Corporate Finance, you will be focused creating the business modeling and financial planning processes for the EMEA region.  An important part of this role is to serve as the key business partner of EMEA Managing Director and other functional leads.
The position will report to the Sr. Director Global Financial and Strategic Planning, with a dotted reporting line to, and key working relationship with, the EMEA Managing Director. 
 
Responsibilities:

• Organizational design and financial capability roadmap.
• Create vision for the organization including strategy and longer term roadmap of value-add capability needs and resources required to deliver them. 
• Manage EMEA financial planning including:
  • Partnering with business leadership and Corporate Finance to deliver monthly, quarterly and annual forecasts.
  • Driving annual budget processes.
  • Working in collaboration with business leadership to perform value-added financial analysis, to create financial models and business cases and to identify areas of risk or opportunity and business expansion.  This will include region and sales channel profitability analysis.
  • Performing variance reporting and analysis that focuses on underlying business drivers which can inform business decisions.
  • Owning EMEA financial reporting and aligning financial planning and forecasting activities with corporate FP&A and Corporate accounting operations.   A key component of this function will be working with Sales management to produce an accurate demand forecast that will serve as key input to their critical business process (product build plans, inventory management and cash and profitability planning.
• Other:
  • Provide input into the design of the company’s future ERP implementation and enterprise forecasting tools.
  • Collaborate across the Global finance team in areas such as best financial practices, financial tool improvements and transparent communication of business trends including risks and opportunities.
  • Prepare executive presentations including financial alternatives, comprehensive business case analyses and recommendations on new business opportunities to senior EMEA leadership and the global executive team.
  • Recruit, motivate, develop and retain a high-performance team.

The ideal candidate will have 12+ years of progressive financial planning and analysis and finance management roles in high-growth, global companies that have reached at least $1B in annual revenues and preferably within the high volume consumer products industry. The person’s background should include core competencies in financial reporting, financial modeling and analysis, cash conversion cycles and in depth understanding of accounting principles.

 This individual will have a well-rounded leadership and management background, including: 

• Proven ability to build and lead large teams in multiple locations throughout Europe.
• Bachelor’s degree in Accounting, Finance, Economics or related major is required.  MBA or Master’s degree is preferred.
• Extensive financial planning experience, including multi-division forecasting, project financial analysis and strategic planning.
• Experience with large ERP systems.
• Strong written and verbal communication skills and demonstrated ability to work cross-functionally (across operating functions and geographic locations) and with Senior Management.
• Expert knowledge of Excel and Power Point.

Additional characteristics and personal attributes will include:

• Unwavering ethical behavior combined with unmatched passion, commitment and drive for quality excellence.
• Natural ability to work collaboratively with others and a communication style that is direct and transparent.  
• Ability to think strategically, but also roll up their sleeves and helicopter into detailed solutions when necessary.
• An individual who is passionate about building a game changing, financial function matching and challenging the company’s growth and needs.

• A leader who is able to attract great finance talent and give them the framework and responsibility for getting their jobs done.
• Experience with global supply chains and inventory planning.

The newly created role of EMEA Financial Controller is a key position to continue to build out the Finance function at Sonos.  The role will have EMEA responsibility for a variety of essential financial capabilities such as: financial organizational design, accounting and reporting, cash conversion cycle, treasury operations, ERP design input, and responsibility for supporting new business expansion in the EMEA region.  This position will play an empowered leadership and business partnership role in the key area of converting customer orders into cash to be reinvested into the business. 
This position reports to the Vice President of Financial Operations based in the US.  Immediate direct reports will include the Manager of EMEA Accounting, but this will evolve as with the high growth in the region and the ongoing development of finance capabilities in the region.

Responsibilities:

• Organizational design and financial capability roadmap.
• Assess capabilities for short term priorities and resource planning.
• Create vision for the organization including strategy and longer term roadmap of value-add capability needs and resources required to deliver them.  This will include human resource planning as well as an assessment of systems and financial tool requirements. 
• Accounting and controls:
  • Working with Corporate Finance, setting financial policies – ensure they are current and relevant to the business.
  • Direct EMEA monthly financial close operations with specific goal of reducing the time to close and report the financial results.
  • Annual audit and overall relationship management with independent auditors to drive completion of corporate and statutory audits.  Goal is to have a swift and efficient audit process with limited disruption to the finance operations.  Although the company is private, all accounting and reporting is done in accordance with US GAAP.
• Tax related:
  • Ensure all country tax returns are completed accurately and timely.
  • Ensure VAT reporting and filings are completed accurately and timely.
• Inventory conscience of the EMEA region:
  • Inventory accounting – ensure that Sonos’ accounting practices for inventory are accurate and in accordance with GAAP.
  • Establish a set of inventory reports / tracking / forecasting that is fully aligned with manufacturing and logistics. Work with these partners to implement weekly inventory reports and demand forecasts.
  • Establish a disciplined weekly rhythm of inventory reporting to ensure we have one synchronized inventory report, with knowledge of what is in transit, at port, at distribution centers, etc.
  • Working closely with retail partners and analyzing sales data to be proactive to identify potential slow moving inventories, markdowns, and marketing program lifts.
• Own Sonos’ EMEA cash conversion cycle:
  • Set and drive the cash conversion strategy.  Create vision and implement policies, systems and processes to achieve a high velocity world-class cash cycle.
  • DSO – design and manage reporting to highlight problem accounts and enforce contracted payment terms.  Partner with sales team to resolve past due accounts.
  • DSO – (re)negotiate payment terms for re-sellers / distributors to align payment terms with underlying sales turnover cycles and Sonos business goals.
  • DPO – set a strategy to optimize our accounts payables, (re)negotiating terms with key vendors.
  • Build a scalable and sustainable policy and process for setting credit policy strategy / limits for our retail partners.  Understand and manage bad debt risk/expense.
• Manage EMEA cash management operations.
• Partner with FP&A leadership and to improve financial reporting and analysis; for example, analyze discounting, pricing, returns, retail partner P&L's etc.
• Analyze need for new ERP system (MRP system if needed) and potential other tools for improving reporting and processes.
• Improve efficiency and help establish financial discipline through all aspects of the organization.
• Partner with Financial, planning and analysis and business functions to create, improve and enforce business rules for all financial reporting.

• Education:
  • BS in Accounting or Finance, MBA and/or CPA preferred
• Looking for:
  • .At least 12 years of progressive financial management experience.
  • Seeking experience in a high-technology and consumer electronics industry experience.
  • Ability to think strategically, but also roll up their sleeves and helicopter into detailed solutions when necessary.
  • An individual who is passionate about building a game changing, financial function matching and challenging the company’s growth and needs.
  • A leader who is able to attract great finance talent and give them the framework and responsibility for getting their jobs done.
  • Experience with global supply chains and inventory planning.
  • Must be a very smart, high energy individual who will work well in a fast-paced, collaborative, high performance-driven culture.
  • Someone who is innovative and adaptable, and able to work effectively with a geographically dispersed team.
  • Strong communication and interpersonal skills.
  • Self-aware, humble, low ego.  A good cultural fit.
  • Ability to prioritize in real time; know what’s important.
  • Willing to run a transparent department.
  • Highest level of integrity.

General Summary
The Technical Support Engineer is responsible for providing first tier technical support for general hardware, software, application, and operating system issues and resolving all product installation and product operational issues for Sonos clientele. The primary responsibility of a Technical Support Engineer is managing customer inquiries. The right candidate will have experience and passion in a customer facing environment and thrives in troubleshooting and solving operational and technical inquiries. If you love music, solving challenging software problems and doing things the right way every time, we’d like to talk to you!

Your Main Duties and Responsibilities
• Respond directly to support issues and service requests submitted via, telephone, email, web, text chat, and voice mail.
• Respond to requests for technical assistance from customers to identify, determine, recreate, resolve or escalate issues using existing guidelines and standardized tools.
• Handle incoming calls.
• Utilizing proper CRM tools and systems.
• Gather specific problem information and document problems from the symptoms provided.
• Escalate issues than cannot be resolved.
• Process defective product returns.
• Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure. Ensure follow-up with the customer until issue is resolved
• Demonstrate customer relations skills and maintain a positive company image during all interactions with the customers.

• The ideal candidate is a decisive, action oriented individual who takes ownership of open issues and who has the ability to interface successfully with Engineering teams/management
• Experience in Technical Support, including help desk and/or customer call center environment; previous experience in a hi-tech environment, ideally B2C and B2B businesses
• Ability to troubleshoot problems, research and find answers to consumer questions
• University degree in Computer Science, Engineering, IT or Network Administration desired or equivalent experience.
• Experienced in set-up, installation, Networks & PC Windows XP
• Will also have an affinity and passion for new technology, wireless digital consumer products, all things electronic, digital audio
• Must be a team player who also works well independently
• Must have ability to assess and provide proactive advice or solutions
• The right candidate will thrive in a small company environment.
• Must have excellent communication skills.

Responsibilities

•Responsible for managing day to day issues and all facets of the Technical Support Tier 1, Customer Support and Sales Operations (reverse logistics) functions in Cambridge, MA.
•Work closely with AMPAC (CSM) to ensure process and procedures are well aligned between each team and that defined organizational goals and objectives are met.
•Work closely with WW Tier 2 Manager to ensure adherence to escalation procedures and information flow from CSR/Tier 1 to Tier 2.
•Coordinate with AMPAC CSM to maintain concise and relevant metrics that illustrate team performance. Adjust internal procedures as required to maintain defined level of performance.
•Analyze and document, procedural “opportunities” within the team. Ensure content resources are well maintained.
•Proactively review customer inquiries for completeness and accuracy
•Ensure customer satisfaction (NPS goals) through end-to-end management of each service request. Ensure follow-up with the customer until issue is resolved
•Provide feedback and make recommendations to management on process improvements, technology, training requirements, etc. that will improve customer satisfaction or reduce cost of support.
•Demonstrate exceptional customer relations or soft skills while maintaining a positive company image during all interactions with the customer.
•Maintain leadership qualities during all escalation situations.
•Acquire and maintain a high level technical expertise and knowledge about new versions and products.
•Develop goals and objectives for the team. Maintain regular communications with employees.
•Identify training and resource needs that will maintain our high level of customer satisfaction, and technical expertise of the team.
•Assist with the development and training of new and existing support staff.

•The ideal candidate will have at least 4 years experience managing a Technical Support organization, including help desk and/or customer call center, in a corporate environment providing B2C and B2B product support and logistics;
•Previous experience in a hi-tech, high growth environment, ideally B2C and B2B businesses a plus.
•Must demonstrate strong leadership and management skills.
•Strong written and verbal communication skills.
•Must have ability to assess and provide proactive advice or solutions to complex issues.
•Must demonstrate ability to manage through difficult customer escalations and demands.
•Must have demonstrated proficiency in both PC, Mac and mobile platforms.
•Shortel Enterprise Contact Center, RightNow (incident tracking), Citrix GoToAssist Management experience a plus. 
•Strong background with music library management software (iTunes, Windows Media Player, MediaMonkey, etc) and streamed media (Internet Radio and paid music services) preferred, but not required.
•The ideal candidate is a decisive, action oriented individual who takes ownership of open issues and who has the ability to interface successfully with all departments.
•Must demonstrate strategic thinking and be able to adopt to existing procedure as well as define and recommend improvement procedures and corrective action.
•Must have ability to assess and provide proactive advice or solutions
•Must be a team player who also works well independently.
•Bilingual in Spanish, French or Portuguese a plus.

Job Summary
Develop and execute strategic media and public relations initiatives to massively increase Sonos and product awareness globally. The primary purpose of the Manager of Global Public Relations, reporting to the Director of PR & Culture Marketing, is to develop and implement global media and public relations initiatives that significantly widen the reach of media and influencers telling fascinating stories about Sonos. The successful candidate will have deep experience creating and executing consumer-facing strategies designed to amplify media, social, event, product launch and cultural programs.

Responsibilities
•Proactively identify opportunities and create and execute comprehensive PR programs together with regional PR Managers in AMPAC and EMEA
•Manage key relationships with press and partners
•Plan and manage global product launches
•Work with all marketing functions to ensure PR efforts are actively integrated with overall marketing plans.
•Manage the global headline calendar and track our results against it
•Set up PR strategy and vision with PR agencies
•Full life cycle management of PR agencies including selection, metric setting, and tracking

•Education: BA Required
•Strong strategic media and public relations capabilities, with proven expertise in contributing to significantly increasing brand awareness
•Keen understanding of the consumer electronics market and how to communicate CE products to general consumers
•At least 8 years experience implementing creative media and public relations campaigns, preferably in-house background
•Understanding and success with social and content based marketing approaches
•Experience within global organizations where team members are in multiple offices, in multiple countries
•Ability to communicate and partner across multiple marketing functions and effectively deliver product messages to press as company spokesperson
•Keen understanding of PR strategies from a global and local perspective
•Proven experience managing agencies from inception to execution

• processing customer orders and resolving issues with the online store.
• issuing replacement orders and credits independently.
• coordinating with the Support group to verify accuracy and format of RMA data.

• willing to take ownership and further grow the Direct Sales team.
• skilled to work in a fast paced environment.
• detailed and accurate.
• interested in cool new technologies.

• Act as a first Finance contact for the UK for all issues regarding employee costs, payroll, expenses and taxes, both internally as externally;
• Take ownership of all tax related obligations like VAT and PAYE;
• Provide timely and accurate payment processing by processing accounts payable checks;
• Code invoices in accordance with GAAP while maintaining consistency with company processes, and confirm accurate document dates and due dates;
• Verify the accuracy of invoices and other accounting documents or records;
• Update and maintain accounting journals, ledgers and other records detailing financial business transactions (e.g., disbursements, expense vouchers, receipts, accounts payable);
• Take ownership of balance sheet and P&L, provide analysis and reconciliations;
• Compile and analysis data and prepare a variety of reports;
• Recommend actions to resolve discrepancies;
• Contribute to global or EMEA projects.

• Bachelor’s degree in Accounting, Finance or Business Economics;
• Ability to perform the essential functions of the job typically acquired through 3 – 5 years of related experience in an international company, including experience with computerized accounting systems;
• Experienced with full General Ledger and GAAP accounting and familiar with UK taxes;
• Ability to research, compile, analyse and interpret data;
• Good written, verbal communication and collaborative skills;
• Proficiency in Excel and Microsoft Office products;
• Strong organizational and communicational skills;
• Detail oriented;
• Ability to work independently under minimal supervision;
• Ability to adapt to and be successful in a rapidly changing and growing environment;
• Consumer Electronics industry background preferred.

Responsibilities

Transducer Strategy Development

• Development and implementation of strategic sourcing plans for speaker transducer.
• Developing strategic roadmaps with these suppliers in support of company's future business needs. Manage supplier business reviews and other   communications, ensure suppliers capabilities are leveraged and supported for the company's strategic alignment.

Transducer Development and Qualification

• Collaborate with PD on defining and documenting the transducer specification and qualification plan.
• Lead the communication between Sonos and our supplier and resolution of quality related issues.
• Ensure supplier build schedule and overall readiness conform to product development & release schedule.

Supply Base Management & Development

• Development, implementation and maintenance of material cost reduction plans. Managing suppliers and internal cross functional teams to achieve optimized material costs.
• Supplier selection within a commodity/supply market, and all aspects of the relationships with assigned preferred and strategic suppliers. Ensure supplier selection process is implemented.
• Evaluating, monitoring and maintenance of supplier performance levels to company requirement performance targets. Manage performance review systems and provide regular feedback to suppliers, manage overall corrective action plans.

• Transducer manufacturing and qualification experience
• Strong communication and negotiation skills
• Cost and value understanding
• Knowing and understanding broad business perspective
• Knowledge of supply management strategies and tools
• Analytical, strategic thinking, and results oriented
• Relation management on all organizational levels
• Ability to lead teams and build effective working relationships both internally and externally
• Demonstrated ability in working in a complex/global environment  

Education

• Bachelor's degree required.  MBA and/or technical graduates preferred
• Have in-depth experience on driver specification and driver manufacturing/qualification process
• 8+ years experience in sourcing/supplier/commodity management preferred
• Demonstrated Supplier Relationship Management, proven business process knowledge
• Strong negotiating skills. Ability to persuade/influence top management
• Experience with global sourcing initiatives

• processing customer orders and resolving issues with the online store.
• issuing replacement orders and credits independently.
• coordinating with the Support group to verify accuracy and format of RMA data.

• willing to take ownership and further grow the Direct Sales team.
• skilled to work in a fast paced environment.
• detailed and accurate.
• interested in cool new technologies.

General Summary
Develop and execute strategic communication plans to drive sales, build the Sonos brand and product reputation throughout the AMPAC region (USA, Canada, Latin America, Australia and New Zealand). You will grow our awareness and build our brand preference further in the short future within our target audiences of Modern Music lovers.
                                                                                                                                                                                                           
Responsibilities
•Define and manage our AMPAC communication strategy in cooperation and in line with Global comms and brand strategy
•Define the right media strategy and executions for ATL campaigns
•Drive integration and marketing planning, with PR, Culture, Channel and Partner marketing leads.
•Find the right partners to convey our message and make our media selections or select right partners yourself
•You will work closely with the Sonos country marketing or sales to tailor communication approach to regional needs
•Collaborate closely with our partners in the music industry to drive events and promotions
•Success will be measured on effect on brand awareness/ audience preference and based on ROI of communication budgets.

•We are looking for a self-motivated team player to support our aggressive growth plans in AMPAC
•Higher educational level (university degree)
•10+  years of experience in communication and media strategy and executions
•Candidate has gained experience at brand or at (media/ communication) agency site.
•Extensive experience with using online and mobile media channels to reach dedicated audiences
•Due to the dynamic nature of our business, self motivation and the ability to learn quickly are essential
•Must be a decisive, action-oriented individual with an entrepreneurial drive
•Strong oral, written, organizational and presentation skills
•Modern Music lover          

This new position will provide account level marketing and promotional expertise in order to drive increased market share and platform revenues of Sonos products by developing, implementing and measuring retailer specific promotions and marketing plans. You will succeed by being the corporate expert on the consumer, the competition, the account-specific business drivers, our partners, and competitive & business trends for respective products in the relevant businesses. You will have the opportunity to create and execute best of breed programs and promotions that maximize retailer and Sonos benefit. Specifically, this position requires the ability to:

•Define and drive the retail strategy for Sonos including: channel priorities and budget allocation
•Direct in-store visual merchandising and retail sales professionals (RSP) training and advocacy programs.
•Lead development of experiential activities that showcase the unique value proposition for Sonos in-stores to generate demand and sales with strong ROI.
•Drive thought leadership and transformation of the retail experience for the category that Sonos is leading which in return will drive conversion at key points of sale.
•Understand the consumer and marketplace dynamics impacting the Wireless Music streaming category.
•Drive agreement on key channel objectives for the brand and products with account teams and accounts.
•Develop a close working relationship with the account manager, Merchandising team, 3rd party partners, and most importantly the retailers.
•Develop marketing plans for respective retailers/partners based on collaboration with category managers and account teams. Plans will encompass the Sonos and partner goals/expectations (from launch to phase out or end of life), be differentiated by account and ensure in-store brand ownership, category assortment, promotions, merchandising, interactive display, sales contest, etc.
•Understand the levers for driving share and revenue at the account level (e.g. on price, shelf presence, display, features, promotions, convenience, etc.)
•Understand consumer purchase habits by account and product; and help establish a Go To Market strategy that tells the Sonos story: In-Store, On-line, and On-Ad.

•Retail Experience - channel or category; 8-10 years relevant experience.
•Strong project management skills.
•Experience developing efficient work plans for complex projects involving many groups.
•Effectively coordinate and implement plans.
•Ability to manage multiple projects.
•Excellent written and verbal communication skills
•Strong collaboration skills - ability to effectively influence others in multiple groups and collaborate to achieve specific goals.
•BA or equivalent degree/work experience required; MBA preferred Proven analytical experience with sales, trend analysis, plan-o-grams, forecasting market and market share, assortment development to help drive accurate sell through forecasts

The Product Marketing Manager will report to the Sr. Director of Product Marketing.  Vital to this role is the ability to tell a product story – identifying who the target consumer is, what the product is, how it is unique and relevant to the target, and how it is positioned in the competitive marketplace are all key elements of the storytelling craft that the candidate must consistently demonstrate.  Focus on the management and development of Marketing programs, communication strategy, and overall lifecycle strategy  around a portfolio of products within Sonos, most notably the “All-in-One” Sonos Speaker series (Play:3, Play:5) and the line of “components” (Connect, Connect: Amp, Dock, etc.). 

Responsibilities
•Brand Stewardship and adherence – clear understanding of how each product tells the story of the Sonos Brand promise                                                                                                                                    
•Demand Planning and Forecasting of all products within the “All-in-One” Speaker  and “components” lines of products, prior to launch and “inlife”                                                                                                                                                                                       
•Overall Positioning, Value proposition, and Messaging framework development for all products                                                                                                                                                                                     
•Oversight of all Product-related messaging, including POS, Packaging, PR, and Advertising
•Offer development, including demand generation planning and execution                
•Strong partnerships with Product Management, Partnership Marketing, Product Development, User Experience, Go-To-Market, EMEA/AMPAC Marketing, Channel Marketing, and Sales

•Passion for music, entertainment, and technology                                                                                                                                                                                        
•Bachelor’s degree required; MBA Preferred                                                                                                                        
•Marketing background in Product Marketing or Brand Management preferred. 
•Consumer Electronics/Entertainment background a plus