It is no surprise that all of us at Sonos are die-hard music fans. We too love to listen to salsa in the kitchen, techno in the office and rock in the garden. Which is why we worked so diligently and passionately to create the Sonos Digital Music System. It sounds great, looks amazing and works the way it should - easily and intuitively. We hope you'll agree.

When we set out to create a digital music system that would revolutionize the way people listened to music in their homes, the first thing we did was to recruit the best and the brightest. At Sonos, you'll find experts from every discipline - consumer electronics, software, networking, and professional audio, combined. They came to Sonos with product resumes that would make any company proud, including everything from LCD remote control devices and Internet mail to Web authoring tools and a synthesized grand piano.

And, because it takes a truly Herculean team effort to make truly great products, our software developers work side by side with audio engineers, hardware engineers, industrial designers, and usability engineers. It's not a common occurrence - so we've been told - but we have proof that it works. Come help us fill every home with music.

Job title:                      New Product Introduction Program Manager  
Location:                    Cambridge, MA or Santa Barbara, CA
Reporting:                  New Product Introduction Director
                         
 For the right individual, Sonos will offer relocation reimbursement to our Cambridge, MA or Santa Barbara, CA offices.

General Summary:

The NPI Program Manager will:  

• Be responsible for managing the transition of Sonos products from Program Start into Manufacturing. 
• Lead a cross-functional Team to apply NPI process discipline key to achieving a successful launch and smooth production transition.
• Have ownership of the NPI schedule and accountable for program deliverables.

If you love music, solving challenging software problems and doing things the right way every time, we’d like to talk to you!

Your main duties and responsibilities:

• Lead a cross-functional team of engineering, manufacturing, supply chain, and product management to drive NPI program goals to maintain schedule, quality and budget.
• Ensure strong focus on schedules critical-to-quality and critical-to-launch.
• Use project management techniques to adhere to established project plans and timelines, ensuring timely project completion and delivery.
• Develop productive relationships across organizational boundaries and effectively interact with all organizational levels.
• Closely coordinate development and launch activities between internal and CM teams to ensure availability of support.
• Communicate program status weekly.
• Identify project planning improvement opportunities.
• Provide input for new product planning, Life Cycle Support (LCS) planning and product roadmaps.
• Initiate frequent interaction with Sonos Teams and manufacturing partners located in Asia.

• Engineering degree (B.S.) from a four-year college or university.
• Experience working in CE Industry; specifically PCs, handsets or audio products.
• 5+ years Program Management experience and/or training.
• Comprehensive knowledge of project management principles, practices and procedures, as well as internal policies and procedures.
• Strong organizational, communication and interpersonal skills and be able to effectively communicate with external and internal "customers" and "partners".
• A strong team player and is highly self-motivated and willing to take ownership.
• Good understanding of product development processes, particularly for high-technology products.
• Engineering process experience (design practices, design reviews, patents).
• Knowledge and appreciation in dealing with Asian manufacturers and suppliers (business practices, cultural differences, travel, etc.).
• Must be fluent in both written and verbal English.
• Write reports, business correspondence, and procedure manuals.
• Effectively prepare and present information to executive team.
• Define issues, collect data, establish facts, and draw valid conclusions.
• Strong/advanced knowledge of Microsoft Office Suite including Excel, PowerPoint, Project and Word.
• Ability to adapt, enjoy and operate in a direct and open culture of Sonos.

Sonos® is a privately held startup that has created the Sonos Digital Music System, the first and only multi-room digital music system with a wireless, full-color LCD screen controller. By partnering with music services such as Napster, Pandora, Rhapsody, SIRIUS and more, Sonos gives music lovers instant plug-and-play access to millions of songs that can be enjoyed all over the house. The Sonos Digital Music System has won a number of industry awards including the 2005 CEA Innovations Best of Audio Award and 2006 Wall Street Journal Technology Innovation Award for Consumer Electronics.

We are headquartered in Santa Barbara, CA with offices in Cambridge, MA; Hilversum, Netherlands; and Penang, Malaysia. 

• 10+ years as lead compliance engineer in a small company environment
• Willingness to travel within the US and internationally
• Exceptional organizational skills
• Expert ability to guide PCB layout to avoid EMI/ESD problems
• Expert ability to perform EMI/ESD testing
• Expert ability to debug EMI/ESD issues
• Ability to set up and run systems for EMI testing
• Experience with RF products
• Experience with consumer products
• Experience with Asian Contract Manufacturers
• Experience working with third parties to accomplish outsourced work

• Execute and augment functional and system-level test plans and test cases
• Demonstrate creativity in testing; excel at “ad-hoc” testing.
• Manage test relationships with multiple 3rd party content providers
• Help to expand existing test automation suites (GUI & backend) on several different platforms.
• Capture, analyze, and summarize defect results
• Record and track defects correctly through the defect tracking system
• Regression test and close out resolved issues
• Review, update, and expand internal instructional documentation

• 3 - 5 years experience in a software development or technical software testing role
• 5+ years experience with Linux or Unix OS
• Previous experience interacting with and managing technical relationships with key business partners.
• In-depth knowledge of Windows OS and major Windows applications.
• Previous experience with Apple OS X, iPhone OS, and relevant Apple applications.
• Responsible, team-oriented, self-starter
• Excellent analytical and troubleshooting skills
• Excellent verbal and written communications skills
• A keen desire to dig into a complex product and figure out how to both break and improve it
• A lover of digital music and consumer electronics  

Desirable:

• BS/BA in Computer Science or related discipline
• Experience with some or all of the following programming languages: C, C++, C#, Python, Perl, Java, MSFT Visual Basic
• Experience with administration and usage of test case management systems.
• Experience with GUI automation test tools (Silk, Winrunner, Applescript, Eggplant, etc.)
• Basic understanding of home networking: TCP/IP, DHCP, DNS, 802.11x wireless protocol, home routers
• Experience using or testing applications with Macintosh OS X platform
• Experience using packet sniffers to analyze network traffic
• Working knowledge of any of the following foreign languages - Spanish, French, Italian, German, Swedish, Dutch, Japanese, Chinese

It is no surprise that all of us at Sonos (www.sonos.com) are die-hard music fans. We too love to listen to salsa in the kitchen, techno in the office and rock in the garden. Which is why we worked so diligently and passionately to create the Sonos Digital Music System. It sounds great, looks amazing and works the way it should - easily and intuitively. We hope you'll agree.

When we set out to create a digital music system that would revolutionize the way people listened to music in their homes, the first thing we did was to recruit the best and the brightest. At Sonos, you'll find experts from every discipline - consumer electronics, software, networking, and professional audio, combined. They came to Sonos with product resumes that would make any company proud, including everything from LCD remote control devices and Internet mail to Web authoring tools and a synthesized grand piano.

And, because it takes a truly Herculean team effort to make truly great products, our software developers work side by side with audio engineers, hardware engineers, industrial designers, and usability engineers. It's not a common occurrence - so we've been told - but we have proof that it works.

Job Title:                    Senior Software Engineer – Web Services Integration
Location:                    Cambridge, MA/Santa Barbara, CA
Status:                        Full-time/Regular
Travel:                        5% - 15%               

For the right individual, Sonos will offer relocation reimbursement to our Cambridge, MA or Santa Barbara, CA offices.

General Summary:

The Senior Software Engineer – Web Services Integration is responsible for the software architecture that integrates Sonos systems with online music services and social networks.  In this role you will have a wide range of responsibilities, from hands-on coding, to setting long term technical strategy for web content integration, including the maintenance and evolution of the Sonos Music Open API (MOAPI).  You will need draw upon a diverse set of technical skills, such as web services, media streaming protocols and codecs, embedded development and multi-platform development. 

This position also has a strong outward-facing component.  You will be the primary technical point of contact with our online content partners and our internal product management and quality assurance teams.  This will require you to be organized, communicate clearly, and multitask effectively.

If you love music, solving challenging software problems and doing things the right way every time, we’d like to talk to you!

• 5+ years experience in software development
• Experience with web service protocols (SOAP, XML/RPC, REST).
• Experience with streaming protocols (RTSP, HTTP) and codecs (MP3, AAC, etc.)
• Standard C/C++ programming.
• Strong history of delivering solid products under tight deadlines.
• Familiarity with commercial software development practices (version control, defect tracking, product schedules and deliverables).
• Willingness to work in a fast-paced environment.
• Strong verbal and written communication skills.
• Experience working with external partners and customers.
• Attention to detail and low defect rate.

Preferred:

• Embedded systems design and programming in a Linux environment.
• Cross-platform software development (Windows/Mac/iPhone/Linux)

Sonos® is a privately held startup that has created the Sonos Digital Music System, the first and only multi-room digital music system with a wireless, full-color LCD screen controller. By partnering with music services such as Napster, Pandora, Rhapsody, SIRIUS and more, Sonos gives music lovers instant plug-and-play access to millions of songs that can be enjoyed all over the house. The Sonos Digital Music System has won a number of industry awards including the 2005 CEA Innovations Best of Audio Award and 2006 Wall Street Journal Technology Innovation Award for Consumer Electronics.

We are headquartered in Santa Barbara, CA with offices in Cambridge, MA; Hilversum, Netherlands; and Penang, Malaysia. For the right individual, Sonos will offer relocation reimbursement to our Cambridge, MA or Santa Barbara, CA offices.

It is no surprise that all of us at Sonos are die-hard music fans. We too love to listen to salsa in the kitchen, techno in the office and rock in the garden. Which is why we worked so diligently and passionately to create the Sonos Digital Music System. It sounds great, looks amazing and works the way it should - easily and intuitively. We hope you'll agree.

When we set out to create a digital music system that would revolutionize the way people listened to music in their homes, the first thing we did was to recruit the best and the brightest. At Sonos, you'll find experts from every discipline - consumer electronics, software, networking, and professional audio, combined. They came to Sonos with product resumes that would make any company proud, including everything from LCD remote control devices and Internet mail to Web authoring tools and a synthesized grand piano.

And, because it takes a truly Herculean team effort to make truly great products, our software developers work side by side with audio engineers, hardware engineers, industrial designers, and usability engineers. It's not a common occurrence - so we've been told - but we have proof that it works. Come help us fill every home with music. If you love music, solving challenging software problems and doing things the right way every time, we’d like to talk to you!

Job title: Analog Manager
Location: Cambridge, MA or Santa Barbara, CA
Reporting: Director of Hardware
For the right individual, Sonos will offer relocation reimbursement to our Cambridge, MA or Santa Barbara, CA offices.

Your main duties and responsibilities:

• Functional management of all analog engineers. Lead the group in research and development of cutting edge analog design techniques and topologies.
• Ensure proper staff loading and adequate training to meet program requirements.
• Ensure proper staffing levels for all analog design.
• Resource planning/roll-off/on.
• Review all schedules and keep resources focused on deliverables.
• Research better/more efficient/cutting edge electronics for both power and audio.
• Technical ownership and delivery of analog design projects.
• Project ownership, "Engineering Project Manager," as required, managing across functional hardware development team.
• Implement tools to improve analog design capabilities and accuracy.
• Process automation.
• Cost reductions.
   

• 10 plus years of experience in a similar role.
• Proven ability to manage a diverse and geographically dispersed team.
• Exceptional understanding of analog design for both power and audio.
• Process driven development.
• Excellent planning, monitoring, tracking skills
• Excellent ability to multi-task.
• Excellent interpersonal and communication skills.
• Demonstrated ability to deliver excellent products under a tight deadline in a startup environment.
• Decisive action-oriented individual who learns quickly, works independently, and takes ownership of open issues.

Preferred:

• Phd in Electrical Engineering.
• Experience with Asian contract manufacturers.
• Experience with network products.
• Experience with consumer electronics. 

Sonos® is a privately held startup that has created the Sonos Digital Music System, the first and only multi-room digital music system with a wireless, full-color LCD screen controller. By partnering with music services such as Napster, Pandora, Rhapsody, SIRIUS and more, Sonos gives music lovers instant plug-and-play access to millions of songs that can be enjoyed all over the house. The Sonos Digital Music System has won a number of industry awards including the 2005 CEA Innovations Best of Audio Award and 2006 Wall Street Journal Technology Innovation Award for Consumer Electronics.

We are headquartered in Santa Barbara, CA with offices in Cambridge, MA; Hilversum, Netherlands; and Penang, Malaysia.
 

It is no surprise that all of us at Sonos are die-hard music fans. We too love to listen to salsa in the kitchen, techno in the office and rock in the garden. Which is why we worked so diligently and passionately to create the Sonos Digital Music System. It sounds great, looks amazing and works the way it should - easily and intuitively. We hope you'll agree.

When we set out to create a digital music system that would revolutionize the way people listened to music in their homes, the first thing we did was to recruit the best and the brightest. At Sonos, you'll find experts from every discipline - consumer electronics, software, networking, and professional audio, combined. They came to Sonos with product resumes that would make any company proud, including everything from LCD remote control devices and Internet mail to Web authoring tools and a synthesized grand piano.

And, because it takes a truly Herculean team effort to make truly great products, our software developers work side by side with audio engineers, hardware engineers, industrial designers, and usability engineers. It's not a common occurrence - so we've been told - but we have proof that it works. Come help us fill every home with music.

If you love music, solving challenging software problems and doing things the right way every time, we’d like to talk to you!

Job title: RF Manager
Location: Cambridge, MA or Santa Barbara, CA
Reporting: Director of Hardware Development

For the right individual, Sonos will offer relocation reimbursement to our Cambridge, MA or Santa Barbara, CA offices.

Your main duties and responsibilities:

• Ensure proper staff loading and adequate training to meet program requirements
• Ensure proper staffing levels for all RF design
• Resource planning/roll-off/on
• Review all schedules and keep resources focused on deliverables
• Research into better/more efficient/cutting edge RF design/implementation techniques
• Technical ownership and delivery of RF projects
• Project ownership, "Engineering Project Manager," as required, managing a cross functional hardware development team
• Implement tools to improve RF design capabilities and accuracy
• Cost reductions
   

• Industry leading knowledge in the area of RF/antenna design at the network, system and device level
• Experience leading teams developing systems utilizing industry leading wireless chipsets and technologies
• Proven design experience
• Excellent written communication skills

Experience & Education:

• MS Degree required, PhD preferred, focused on RF engineering
• 10+ years industry experience
• Well developed project management skills
• Experience with all required test equipment
• Experience measuring RF properties for devices in a real-world setting
• Strong organizational abilities
• Familiarity with MS Office tools - Word, Excel, PowerPoint

Sonos® is a privately held startup that has created the Sonos Digital Music System, the first and only multi-room digital music system with a wireless, full-color LCD screen controller. By partnering with music services such as Napster, Pandora, Rhapsody, SIRIUS and more, Sonos gives music lovers instant plug-and-play access to millions of songs that can be enjoyed all over the house. The Sonos Digital Music System has won a number of industry awards including the 2005 CEA Innovations Best of Audio Award and 2006 Wall Street Journal Technology Innovation Award for Consumer Electronics.

We are headquartered in Santa Barbara, CA with offices in Cambridge, MA; Hilversum, Netherlands; and Penang, Malaysia.
 

When we set out to create a digital music system that would revolutionize the way people listened to music in their homes, the first thing we did was to recruit the best and the brightest. At Sonos, you'll find experts from every discipline - consumer electronics, software, networking, and professional audio, combined. They came to Sonos with product resumes that would make any company proud, including everything from LCD remote control devices and Internet mail to Web authoring tools and a synthesized grand piano.

And, because it takes a truly Herculean team effort to make truly great products, our software developers work side by side with audio engineers, hardware engineers, industrial designers, and usability engineers. It's not a common occurrence - so we've been told - but we have proof that it works.
Come help us fill every home with music.

Job Title: Acoustics System Engineer
Location: Santa Barbara, CA or Cambridge, MA
Reporting to: Senior Manager, Analog and Acoustics

For the right individual, Sonos will offer relocation reimbursement to our Cambridge, MA or Santa Barbara, CA offices.

General Summary:

• Contribute to the acoustic design of all Sonos products.
• Perform acoustic design for our integrated products
• Interact closely with the Industrial Design team to ensure synergy between product design and audio performance
• Responsible for the transducer selection/design and seamless integration with the amplifier/cabinet design/DSP Code
• Ability to maximize the overall acoustical system performance within the target BOM cost
• Create/update BOMs as necessary
• Generate and implement test plans
• Simulate, build, evaluate, and modify designs
• Test and record experimental data
• Interface with manufacturing and QA organizations
• Monitor and evaluate relevant emerging technologies
   

• BSEE
• Seven or more years experience in acoustic design
• Exceptional acoustic skills
• Familiarity with integrated acoustic/electronic systems
• Basic understanding of amplifier design and Digital Signal Processing (DSP)
• Demonstrated ability to deliver excellent products under a tight deadline in a startup environment
• Decisive action-oriented individual who learns quickly, works independently, and takes ownership of open issues

Preferred:

• MSEE
• Experience in electrical design (analog/digital)
• Strong background in test and test methodologies for acoustic products
• Consumer Electronics experience

Sonos® is the leading developer of wireless multi-room music systems for the home. The Sonos Multi-Room Music System is the first, wireless multi-room music system that lets you play all the music you want all over your house – and control it all from the palm of your hand. Sonos liberates the music stored on a computer so it can be enjoyed all over the house. In addition, by partnering with audio services like Audible.com®, Last.fm, Napster®, Pandora®, RadioTime, Rhapsody®, SIRIUS® Internet Radio, and more, Sonos gives music lovers instant, computer-free access to millions of songs, thousands of radio stations, audiobooks and more. The award-winning Sonos Multi-Room Music System is available at more than 4000 retailers in over 60 countries worldwide. Sonos is a privately-held company, headquartered in Santa Barbara, CA with offices in Cambridge, MA, Hilversum, Netherlands and Penang, Malaysia.
 

It is no surprise that all of us at Sonos are die-hard music fans. We too love to listen to salsa in the kitchen, techno in the office and rock in the garden. Which is why we worked so diligently and passionately to create the Sonos Digital Music System. It sounds great, looks amazing and works the way it should - easily and intuitively. We hope you'll agree.

When we set out to create a digital music system that would revolutionize the way people listened to music in their homes, the first thing we did was to recruit the best and the brightest. At Sonos, you'll find experts from every discipline - consumer electronics, software, networking, and professional audio, combined. They came to Sonos with product resumes that would make any company proud, including everything from LCD remote control devices and Internet mail to Web authoring tools and a synthesized grand piano.

And, because it takes a truly Herculean team effort to make truly great products, our software developers work side by side with audio engineers, hardware engineers, industrial designers, and usability engineers. It's not a common occurrence - so we've been told - but we have proof that it works. Come help us fill every home with music.  If you love music, solving challenging software problems and doing things the right way every time, we’d like to talk to you!

Job title:                      System Software Engineer
Location:                     Cambridge, MA
Reporting:                   Manager, System Software
Status:                         Full-time
Travel:                          10%
                         
 For the right individual, Sonos will offer relocation reimbursement to our Cambridge, MA or Santa Barbara, CA offices.

Your main duties and responsibilities:

• Work closely with the hardware and software teams at all stages of the development process from initial definition through full production.
• Design and develop boot code for embedded processors.
• Design and develop highly reliable system and device driver software for linux based embedded systems.
• Must be able to work with limited supervision under tight time constraints in a fast paced small company environment.

• High educational level (university degree).
• 8+ Years Experience developing firmware/diagnostics for embedded processor platforms.
• Experience with C, C++, and scripting languages such as Perl.
• Experience with firmware development at all levels from boot to linux
• Experience with Linux device drivers or system (kernel level) software
• Good cross functional communication skills with a multi site development team.
• Willingness to travel a plus. 

Sonos® is a privately held startup that has created the Sonos Digital Music System, the first and only multi-room digital music system with a wireless, full-color LCD screen controller. By partnering with music services such as Napster, Pandora, Rhapsody, SIRIUS and more, Sonos gives music lovers instant plug-and-play access to millions of songs that can be enjoyed all over the house. The Sonos Digital Music System has won a number of industry awards including the 2005 CEA Innovations Best of Audio Award and 2006 Wall Street Journal Technology Innovation Award for Consumer Electronics.

We are headquartered in Santa Barbara, CA with offices in Cambridge, MA; Hilversum, Netherlands; and Penang, Malaysia. 

It is no surprise that all of us at Sonos are die-hard music fans. We too love to listen to salsa in the kitchen, techno in the office and rock in the garden. Which is why we worked so diligently and passionately to create the Sonos Digital Music System. It sounds great, looks amazing and works the way it should - easily and intuitively. We hope you'll agree.

When we set out to create a digital music system that would revolutionize the way people listened to music in their homes, the first thing we did was to recruit the best and the brightest. At Sonos, you'll find experts from every discipline - consumer electronics, software, networking, and professional audio, combined. They came to Sonos with product resumes that would make any company proud, including everything from LCD remote control devices and Internet mail to Web authoring tools and a synthesized grand piano.

And, because it takes a truly Herculean team effort to make truly great products, our software developers work side by side with audio engineers, hardware engineers, industrial designers, and usability engineers. It's not a common occurrence - so we've been told - but we have proof that it works. Come help us fill every home with music.

Job title:                      Strategic Sourcing Director
Location:                     Cambridge, MA or Santa Barbara, CA
Reporting:                   VP of Manufacturing
                         
 For the right individual, Sonos will offer relocation reimbursement to our Cambridge, MA or Santa Barbara, CA offices.

General Summary:

The Strategic Sourcing Director is responsible for building, managing, transforming and leading the material sourcing organization as a core competency of Sonos. He/she will serve as one of three pillars of Manufacturing and SCM operation. His/her organization will contribute to the success of Sonos in providing it with strategic advantages in the market place through its advanced, cost effective and reliable sourcing capabilities.

If you love music, solving challenging software problems and doing things the right way every time, we’d like to talk to you!

Your main duties and responsibilities:

Strategic Material Sourcing:
Scouting Capabilities: to identify and anticipate emerging technologies and global supply trends to keep Sonos to ‘ahead of the curve’  and ‘ahead of the pack’.
Assessments & Selections Capabilities: to assess, select and negotiate with key suppliers/partners to establish reliable supply chain and effective cost reductions.
In-house Asia expert: to establish and maintain relationships with key global suppliers/partners, at executive levels and with deep appreciation for cultural differences.     

Production Continuity of Material Supply:

• Maintain and manage relationship with all existing key suppliers in order to control cost and to assist. manufacturing partners in material supply when needed
• Manage material logistics to assure cost effective and reliable supply.
• Deal with highest quality suppliers to get steady cost reductions and maximum flexibility.

NPI Material Support:

• Design Phase: Acquire high quality and cost effective components to be designed in new products in a timely manner.
• Verification Phase: Maintain, share and assist other Sonos organizations with the knowledge of material availability, second sources qualification, EOL, etc. before a component is designed in.
• Own the estimated COGM of any new products.

• Strong leadership with a proven track record in successful hiring, building and growing organizations in both small and large companies.
• Keen strategic business acumen in identifying and anticipating emerging technologies and global supply trends.
• In-depth knowledge and proven successful track record in dealing with global suppliers, particularly Asian (business practices, cultural differences, travels, etc.).
• Ability to work on strategic level with top level executives of both large and small companies.
• Ability to adapt, enjoy and operate in a direct and open culture of Sonos.
• Experience and capable of managing remote offices.
• Team leader & player / works well cross-functionally/ fun to work with and work for.

Sonos® is a privately held startup that has created the Sonos Digital Music System, the first and only multi-room digital music system with a wireless, full-color LCD screen controller. By partnering with music services such as Napster, Pandora, Rhapsody, SIRIUS and more, Sonos gives music lovers instant plug-and-play access to millions of songs that can be enjoyed all over the house. The Sonos Digital Music System has won a number of industry awards including the 2005 CEA Innovations Best of Audio Award and 2006 Wall Street Journal Technology Innovation Award for Consumer Electronics.

We are headquartered in Santa Barbara, CA with offices in Cambridge, MA; Hilversum, Netherlands; and Penang, Malaysia. 

• A minimum of 7 years experience in providing Management of a Technical Support organization, including help desk and/or customer call center or logistics environment; previous experience in a hi-tech environment, ideally B2C and B2B businesses.
• Must demonstrate strong leadership and management skills.
• Must have practical experience with relevant systems and tools.
• Must demonstrate strong written and verbal skills.
• Must be able to convey and demonstrate adherence to Corp values, goals, and objectives
• Must have ability to assess and provide proactive advice or solutions to complex issues.
• Must demonstrate the ability to manage through difficult customer escalations and demands.
• The ideal candidate is a decisive, action oriented individual who takes ownership of open issues and who has the ability to interface successfully with interdepartmental teams/management.
• Must demonstrate strategic thinking and be able to adopt to existing procedure as well as define and recommend improvement procedures and corrective action.
• Must be able to supervise the activities of others or group based projects.
• Must have ability to assess and provide proactive advice or solutions.
• Will have an affinity and passion for new technology, wireless digital consumer products, all things electronic, digital audio.
• Must be a team player who also works well independently.
• The right candidate will thrive in a small, start-up office.
• Must have excellent communication skills. 

• Responsible for managing day to day issues and all facets of the AMPAC Technical Support Tier 1 and Sales Operations (SOPS) functions.
• Work closely with EMEA Customer Service Manager to ensure all Tier 1 and SOPS process and procedures are well aligned between each team and that defined organizational goals and objectives are met.
• Work closely with WW Tier 2 Manager to ensure adherence to escalation procedures and information flow from Tier 1 to Tier 2.
• Maintain concise and relevant metrics that illustrate team performance. Adjust internal procedures as required to maintain defined level of performance.
•  Analyze and document, procedural “opportunities” within the team. Ensure content resources are well maintained.
• Proactively review customer inquiries for completeness and accuracy
• Ensure customer satisfaction (NPS goals) through end-to-end management of each service request. Ensure follow-up with the customer until issue is resolved
• Provide feedback and make recommendations to management on process improvements, technology, training requirements, etc. that will improve customer satisfaction or reduce cost of support.
• Demonstrate customer relations skills and maintain a positive company image during all interactions with the customer.
• Maintain leadership qualities during all escalation situations.
• Acquire and maintain a high level technical expertise and knowledge about new versions and products.
• Develop goals and objectives for the team. Maintain regular communications with employees.
• Identify training and resource needs that will maintain customer satisfaction, and technical expertise of the team
• Assist with the development and training of new and existing support staff.

• A minimum of 7 years experience in providing Management of a Technical Support organization, including help desk and/or customer call center or logistics environment; previous experience in a hi-tech environment, ideally B2C and B2B businesses.
• Must demonstrate strong leadership and management skills
• Must have practical experience with relevant systems and tools.
• Must demonstrate strong written and verbal skills.
• Must be able to convey and demonstrate adherence to Corp values, goals, and objectives
• Must have ability to assess and provide proactive advice or solutions to complex issues.
• Must demonstrate the ability to manage through difficult customer escalations and demands.
• The ideal candidate is a decisive, action oriented individual who takes ownership of open issues and who has the ability to interface successfully with interdepartmental teams/management
• Must demonstrate strategic thinking and be able to adopt to existing procedure as well as define and recommend improvement procedures and corrective action
• Must be able to supervise the activities of others or group based projects
• Must have ability to assess and provide proactive advice or solutions
• Will have an affinity and passion for new technology, wireless digital consumer products, all things electronic, digital audio
• Must be a team player who also works well independently
• The right candidate will thrive in a small, start-up office.
• Must have excellent communication skills. 

It is no surprise that all of us at Sonos are die-hard music fans. We too love to listen to salsa in the kitchen, techno in the office and rock in the garden. Which is why we worked so diligently and passionately to create the Sonos Digital Music System. It sounds great, looks amazing and works the way it should - easily and intuitively. We hope you'll agree.

When we set out to create a digital music system that would revolutionize the way people listened to music in their homes, the first thing we did was to recruit the best and the brightest. At Sonos, you'll find experts from every discipline - consumer electronics, software, networking, and professional audio, combined. They came to Sonos with product resumes that would make any company proud, including everything from LCD remote control devices and Internet mail to Web authoring tools and a synthesized grand piano.

And, because it takes a truly Herculean team effort to make truly great products, our software developers work side by side with audio engineers, hardware engineers, industrial designers, and usability engineers. It's not a common occurrence - so we've been told - but we have proof that it works. Come help us fill every home with music.

Job title: Shipper
Location: Santa Barbara, CA
Reporting: Office Manager
Status: Part-time

General Summary:

Looking for a Shipper with some experience who can start ASAP. Ship using FedEx.com for domestic and international shipments. This is a part-time position; Monday through Friday, 11AM to 3PM.
 

If you love music and doing things the right way every time, we’d like to talk to you!

Your main duties and responsibilities:

• Prepare all packages for shipment.
• Log and deliver all incoming shipments
• Handyman work around the facility..

• Proficient in MS Word, Excel and PowerPoint.
• Able to lift 60 lbs.
• Reliable, positive attitude and detail oriented.
• Technical expertise a plus 

Sonos® is a privately held startup that has created the Sonos Digital Music System, the first and only multi-room digital music system with a wireless, full-color LCD screen controller. By partnering with music services such as Napster, Pandora, Rhapsody, SIRIUS and more, Sonos gives music lovers instant plug-and-play access to millions of songs that can be enjoyed all over the house. The Sonos Digital Music System has won a number of industry awards including the 2005 CEA Innovations Best of Audio Award and 2006 Wall Street Journal Technology Innovation Award for Consumer Electronics.

We are headquartered in Santa Barbara, CA with offices in Cambridge, MA; Hilversum, Netherlands; and Penang, Malaysia.
 

• Define and manage our European consumer and online communications strategy
• Determine the right partners to help us convey our message and make media selections
• Develop and create the right messages and creative execution for our campaigns
• Implement communication strategy spanning major European countries
• Partner with Sonos Country Managers to tailor communication approach to regional needs
• Work closely collaborate with our partners in the music industry
• Define social media strategy together with PR manager
• Collaborate with Sonos webmaster (located in the US) to manage content for Sonos.com
• Manage search advertising
• Report into Marketing manager EMEA
• Success measures include effect on brand awareness/preference and ROI of communication budget

• We are looking for a self-motivated team player to support our aggressive growth plans in Europe
• Higher educational level (University degree)
• 6 years of experience in consumer marketing
• Experience at agency the specializes in brand or media/ communication
• Experienced in working in a Pan-European organization
• Extensive experience with using online and mobile media channels to reach dedicated audiences
• Experienced with managing SEA
• E-commerce experience is a plus
• Due to the dynamic nature of our business, self motivation and the ability to learn quickly are essential
• Must be a decisive, action-oriented individual with an entrepreneurial drive
• Strong oral, written, organizational and presentation skills
• Fluency in English is a must, additional EU languages are appreciated
• Music lover 

It is no surprise that all of us at Sonos are die-hard music fans. We too love to listen to salsa in the kitchen, techno in the office and rock in the garden. Which is why we worked so diligently and passionately to create the Sonos Digital Music System. It sounds great, looks amazing and works the way it should - easily and intuitively. We hope you'll agree.

When we set out to create a digital music system that would revolutionize the way people listened to music in their homes, the first thing we did was to recruit the best and the brightest. At Sonos, you'll find experts from every discipline - consumer electronics, software, networking, and professional audio, combined. They came to Sonos with product resumes that would make any company proud, including everything from LCD remote control devices and Internet mail to Web authoring tools and a synthesized grand piano. And, because it takes a truly Herculean team effort to make truly great products, our software developers work side by side with audio engineers, hardware engineers, industrial designers, and usability engineers. It's not a common occurrence - so we've been told - but we have proof that it works. Come help us fill every home with music

Job title: Technical Support Engineer
Location: Hilversum, NL
Status: Fulltime
Travel: <5%
 

General Summary:

The Technical Support Engineer is responsible for providing first tier technical support for general hardware, software, application, and operating system issues and resolving all product installation and product operational issues for Sonos clientele. The primary responsibility of a Technical Support Engineer is managing customer inquiries. The right candidate will have experience and passion in a customer facing environment and thrives in troubleshooting and solving operational and technical inquiries.
If you love music, solving challenging software problems and doing things the right way every time, we’d like to talk to you!

Your main duties and responsibilities:

• Respond directly to support issues and service requests submitted via, telephone, email, web, text chat, and voice mail.
• Respond to requests for technical assistance from customers to identify, determine, recreate, resolve or escalate issues using existing guidelines and standardized tools.
• Handle incoming calls.
• Utlizing proper CRM tools and systems.
• Gather specific problem information and document problems from the symptoms provided.
• Escalate issues than cannot be resolved.
• Process defective product returns.
• Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure. Ensure follow-up with the customer until issue is resolved
• Demonstrate customer relations skills and maintain a positive company image during all interactions with the customer.

• Fluent in English and French with experience using both languages in customer support.
• The ideal candidate is a decisive, action oriented individual who takes ownership of open issues and who has the ability to interface successfully with Engineering teams/management
• Experience in Technical Support, including help desk and/or customer call center environment; previous experience in a hi-tech environment, ideally B2C and B2B businesses
• Ability to troubleshoot problems, research and find answers to consumer questions
• University degree in Computer Science, Engineering, IT or Network Administration desired or equivalent experience.
• Experienced in set-up, installation, Networks & PC Windows XP
• Will also have an affinity and passion for new technology, wireless digital consumer products, all things electronic, digital audio
• Must be a team player who also works well independently
• Must have ability to assess and provide proactive advice or solutions
• The right candidate will thrive in a small company environment.
• Must have excellent communication skills.

Sonos® is a privately held startup that has created the Sonos Digital Music System, the first and only multi-room digital music system with a wireless, full-color LCD screen controller. By partnering with music services such as Napster, Pandora, Rhapsody, SIRIUS and more, Sonos gives music lovers instant plug-and-play access to millions of songs that can be enjoyed all over the house. The Sonos Digital Music System has won a number of industry awards including the 2005 CEA Innovations Best of Audio Award and 2006 Wall Street Journal Technology Innovation Award for Consumer Electronics.

We are headquartered in Santa Barbara, CA with offices in Cambridge, MA; Hilversum, Netherlands; and Penang, Malaysia.

• Minimum of two years experience as human resources coordinator ideally in fast-paced environment.
• 5 plus years in recruiting, human resources and/or benefits experience
• Knowledge of Dutch labor law and preferable understanding of CAO
• Degree desirable
• Extremely motivated with exceptional ability to work independently.
• Strong organizational, interpersonal and communication skills.
• Fast learner with exceptional computer skills, applications (HRIS, MS products, especially excel).
• Impeccable ethics and integrity.
• Strong attention to detail.
• Fluency in Dutch, English required; German or French fluency desirable

It is no surprise that all of us at Sonos® are die-hard music fans. We too love to listen to salsa in the kitchen, techno in the office and rock in the garden. Which is why we worked so diligently and passionately to create the Sonos Digital Music System. It sounds great, looks amazing and works the way it should - easily and intuitively. We hope you'll agree.

When we set out to create a digital music system that would revolutionize the way people listened to music in their homes, the first thing we did was to recruit the best and the brightest. At Sonos, you'll find experts from every discipline - consumer electronics, software, networking, and professional audio, combined. They came to Sonos with product resumes that would make any company proud, including everything from LCD remote control devices and Internet mail to Web authoring tools and a synthesized grand piano. 
And, because it takes a truly Herculean team effort to make truly great products, our software developers work side by side with audio engineers, hardware engineers, industrial designers, and usability engineers. It's not a common occurrence - so we've been told - but we have proof that it works.

Job title: Product Program Manager
Location: Cambridge, MA or Santa Barbara, CA
Reporting: Sr. Product Program Manager

General summary: Sonos is seeking a highly motivated and experienced individual to lead teams to develop and launch new HW and SW products within our Product Creation Management Process.

For the right individual, Sonos will offer relocation reimbursement to our Cambridge, MA or Santa Barbara, CA offices.

Your main duties and responsibilities:

• Work with cross-functional development and launch project teams from concept to launch of HW/SW and SW products utilizing our project creation management process.
• Before program approval: lead activity to determine program attractiveness in terms of ROI, determine associated risks and feasibility; develop program plan estimates for resources, budget and planning, and contribute to business plan of new product proposition.
• After program approval: Assemble a cross functional core team to finalize a detailed product specification and project plan with TTM (time to market), cost and quality targets.
• Work with the project team to carry out work described in the plan (with adjustments where needed) and drive program to enable a timely product launch while meeting budget and quality performance requirements.

Detailed respsonsibilities

• Prepare project milestone presentations to executive management and ensure proper escalation of issues as they arise.
• Identify and manage cross-functional project risks.
• Develop and track overall project deliverables, schedule and budget
• Balance cost, quality and TTM to achieve project objectives
• Run development and launch team meetings.
• Ensure all specifications and documentation can be found on the program website.
• Will work on multiple projects simultaneously.
• Will work on programs that with various degrees of in-house versus outsourced development.
• Will work with manufacturing partners in Asia.

• BS in Engineering preferred, MBA a strong plus
• Minimum of 5 years experience in Program Management
• Experience in Consumer Electronics company preferred
• Experience with Contract Manufacturing in Asia preferred
• Proven ability in risk management and mitigation
• Demonstrated insight in a wide range of design, product development and manufacturing disciplines: i.e. GUI design, SW, Industrial Design, Mechanical Engineering, Electrical Engineering, Manufacturing, Supply Chain Management.
• Decisive, action-oriented attitude; able and willing to own open issues
• Excellent organizational abilities
• Excellent interpersonal skills; able to resolve the demands of diverse constituencies

Sonos® is the leading developer of wireless multi-room music systems for the home. The Sonos Multi-Room Music System is the first, wireless multi-room music system that lets you play all the music you want all over your house – and control it all from the palm of your hand. Sonos liberates the music stored on a computer so it can be enjoyed all over the house. In addition, by partnering with audio services like Audible.com®, Last.fm, Napster®, Pandora®, RadioTime, Rhapsody®, SIRIUS® Internet Radio, and more, Sonos gives music lovers instant, computer-free access to millions of songs, thousands of radio stations, audiobooks and more. The award-winning Sonos Multi-Room Music System is available at more than 4000 retailers in over 60 countries worldwide. Sonos is a privately-held company, headquartered in Santa Barbara, CA with offices in Cambridge, MA, Hilversum, Netherlands and Penang, Malaysia.

It is no surprise that all of us at Sonos® are die-hard music fans. We too love to listen to salsa in the kitchen, techno in the office and rock in the garden. Which is why we worked so diligently and passionately to create the Sonos Digital Music System. It sounds great, looks amazing and works the way it should - easily and intuitively. We hope you'll agree.
 
When we set out to create a digital music system that would revolutionize the way people listened to music in their homes, the first thing we did was to recruit the best and the brightest. At Sonos, you'll find experts from every discipline - consumer electronics, software, networking, and professional audio, combined. They came to Sonos with product resumes that would make any company proud, including everything from LCD remote control devices and Internet mail to Web authoring tools and a synthesized grand piano.
 
And, because it takes a truly Herculean team effort to make truly great products, our software developers work side by side with audio engineers, hardware engineers, industrial designers, and usability engineers. It's not a common occurrence - so we've been told - but we have proof that it works. 
 
Job title:     Office Administrator                  
Location:    Penang, Malaysia
Reporting:  Production Director
 
General summary:
 
The Office Administrator is one who facilitates smooth running of the office in such a way that inculcates a clean and healthy environment that enables all the staff to function productively while maintaining Sonos’ reputable image.
 
If you love music, solving challenging software problems and doing things the right way every time, we’d like to talk to you!
 
Your main duties and responsibilities:
 

• Answer and direct incoming telephone calls
• Welcome and direct any visitors by greeting them, in person or on the telephone
• Arrange all travel for Penang employees, using appropriate travel systems, vendors; assure that tickets are properly issued and handle all travel exceptions
• Oversee office mobile and landline phone distribution to appropriate employees, assuring plans meet each employee’s needs
• Help enforce Sonos Travel Policy regulations, including communicating policies and procedures and answering employee questions accordingly
  Communicate with Rhine(Chartered Secretary Company)/Accounting/HR as needed regarding phone and travel invoices, variances
  Maintain the delivery and distribution process of packages, daily mail, and company products both to and from the company (via FedEx, Postal Mail, UPS, etc.)
• Maintain safe and clean reception area
• Assists in the coordination of interviews by having applications and NDA’s prepared when applicants arrive and then filing paperwork as needed
• Handle conference room scheduling as needed
• Maintain office and kitchen supplies by regular inventory checks and ordering of supplies
• Manage outside vendor relationships as needed (facilities, water delivery, plant services, etc.)
• Assist with and help coordinate office move, space build out needs
• Handle general office management (postage, petty cash reconciliation)
• Assist other departments with administrative tasks as needed.

The Office Administrator must possess the following attributes and skills:

• Professional, clear and courteous telephone manner.
• Excellent communication skills and ability to interact with all levels of organization
• Customer service oriented is essential
• Knowledge of standard business forms and formats, and office copy and fax machines
• Demonstrated ability to deliver excellent service under tight deadlines in a startup environment
• Decisive action-oriented individual who responds quickly, works independently, and takes ownership of open issues
• Follow through all issues to completion 

• Minimum of 3-5 years related administrative experience
• Any combination of education, training or work experience that would demonstrate the required knowledge and abilities 

• Minimum of 2 years of related working experience at Office Administrator level.

It is no surprise that all of us at Sonos are die-hard music fans. We too love to listen to salsa in the kitchen, techno in the office and rock in the garden. Which is why we worked so diligently and passionately to create the Sonos Digital Music System. It sounds great, looks amazing and works the way it should - easily and intuitively. We hope you'll agree.

When we set out to create a digital music system that would revolutionize the way people listened to music in their homes, the first thing we did was to recruit the best and the brightest. At Sonos, you'll find experts from every discipline - consumer electronics, software, networking, and professional audio, combined. They came to Sonos with product resumes that would make any company proud, including everything from LCD remote control devices and Internet mail to Web authoring tools and a synthesized grand piano.
And, because it takes a truly Herculean team effort to make truly great products, our software developers work side by side with audio engineers, hardware engineers, industrial designers, and usability engineers. It's not a common occurrence - so we've been told - but we have proof that it works. Come help us fill every home with music.

Job Title:                    Product Manager, Software and Services
Location:                    Cambridge, MA/Santa Barbara, CA
Status:                        Full-time/Regular
Travel:                        5% - 15%               

For the right individual, Sonos will offer relocation reimbursement to our Cambridge, MA or Santa Barbara, CA offices.

As a Product Manager within the Sonos’ Product Management team, you are responsible for defining the right product for the right market and ensuring that Sonos products exceed customer expectations and meet business objectives.
As Product Manager of Software and Services, you will:

Manage software releases

• Gather and synthesize product needs from target consumers and markets, partners, and internal stakeholders, map these needs to technical and user experience capabilities and translate those needs into product requirements.
• Own the creation and alignment of Marketing Requirements Documents, including program budgets and ROI analysis, and Product Requirement Documents,
• Lead the product development team through tradeoffs on features, cost, complexity, quality, and time-to-market.
• Develop and maintain product positioning and a global product launch plan which includes internationalization.
• Collaborate with user experience, software development, quality assurance and customer support teams to ensure superior quality in our products.
• Review product documentation and marketing materials for all releases.
• Monitor and communicate software and service-related issues as necessary.

Manage music service partnerships, including product integrations

• Identify, secure and manage music service partnerships that increase Sonos’ addressable market.
• Evaluate and negotiate potential partnerships, including contracts and potential licensing.
• Develop a partner strategy that enhances the Sonos product offering and delivers an increased target market.
• Ensure that partner strategy is aligned with product roadmap and planning.
• Work closely with the internal and content partner development and business teams to jointly deliver a premium experience. This includes, but is not limited to, creating Scope of Work statements and Product Requirement Documents.
• Manage relationship with content partners during implementation and post-launch.
• Advocate Sonos Music API externally to potential partners in order to increase adoption and work w/product development to ensure that API addresses market needs.

Manage the collection, analysis and understanding of customer intelligence data.

• Ensure service/partner metrics are tracked accurately.
• Analyze market data to identify trends and opportunities.
• Determine ongoing performance of partners and communicate that to stakeholders.
• Investigate customer feedback from various sources to identify new product ideas.

Performance Metrics:

• Expansion of target customer base
• Meet or beat customer satisfaction targets
• Time-to-market of software releases and partner integrations
• Create brand awareness via broader access to content
• Uptake of software updates
• Uptake of music services
   

• Higher educational level (university degree)
• 5 plus years experience consumer software. Experience with entertainment-related content services and/or consumer electronics a strong plus.
• Excellent business and technical analysis skills and ability to translate these skills into creative propositions.
• Strong oral, written, organizational and presentation skills
• Ability to collaborate with a variety of teams internally and externally, including, but not limited to, product development, marketing and sales
• Must be a decisive, action-oriented individual with an entrepreneurial spirit.
• Due to the dynamic nature of the business, self-motivation and the ability to learn quickly are essential.
• Must be willing to travel frequently, including overseas.

Sonos® is a privately held startup that has created the Sonos Digital Music System, the first and only multi-room digital music system with a wireless, full-color LCD screen controller. By partnering with music services such as Napster, Pandora, Rhapsody, SIRIUS and more, Sonos gives music lovers instant plug-and-play access to millions of songs that can be enjoyed all over the house. The Sonos Digital Music System has won a number of industry awards including the 2005 CEA Innovations Best of Audio Award and 2006 Wall Street Journal Technology Innovation Award for Consumer Electronics.

We are headquartered in Santa Barbara, CA with offices in Cambridge, MA; Hilversum, Netherlands; and Penang, Malaysia.

• Experience leading small (4-8 person) technical teams
• Strong history of delivering solid products under tight deadlines
• Familiarity with commercial SDLC practices (version control, defect tracking, product schedules and deliverables)
• Exceptional written and verbal communication skills
• Willingness to work in a fast-paced environment
• Ability and desire to act as a player/coach
• 15+ years development experience, with significant experience developing enterprise applications in a C# .NET environment
• Microsoft IIS configuration and troubleshooting
• Microsoft SQL Server

• Masters degree in computer science or related field
• Microsoft Great Plains
• Microsoft SSIS
• Microsoft Biz Talk
• Familiarity with Ektron CMS system
• Familiarity with Cold Fusion
• Familiarity with online commerce platforms and tools