Benefitfocus is the leader in software and services for the healthcare benefits market. Through developing leading technology solutions, Benefitfocus allows consumers, employers and benefit providers to manage complex decisions in an ever-changing healthcare environment. Headquartered in Charleston, SC, Benefitfocus is a growing company solidly positioned in the 2 trillion dollar healthcare industry. Since its founding in 2000, Benefitfocus has experienced outstanding growth by delivering world-class customer service, providing the best technology available and operating a financially responsible organization.
 

As an Account Consultant you can expect to:

• Communicate daily with HR Administrators (clients) that are utilizing our software for their on-line benefits enrollment and ongoing benefits administration (eEnrollment).
• Manage 200 to 400 employer groups, or accounts, ranging in size from 1 member to as many as 10,000+ members. We have recently added thousands of groups and are continuing to do so on the West Coast and Northeast with new Insurance Carrier Partners.
• Navigate each HR Administrator, or client, through our software application process. You will research problems, report issues to insurance carriers and report all escalations to the appropriate manager.
• Act as a liaison between the Engineering team and the client when tracking open technical “issues” found in our software application.
• Take an average of 30 to 50 calls a day and follow up with our customers in a timely manner.
• Assist HR Administrators with changes or updates to their employees’ health coverage, addition or cancellation of coverage and assist with policy renewals.
• Prioritize tasks and keep a continuous relationship with insurance carriers, clients and internal resources.
• Respond to email requests from the client that may include additional information on employee terminations or additions and policy expirations and renewals.

Our Account Consultants offer a professional image, conveying knowledge, integrity and a commitment to customer service. Every Benefitfocus associate is a valued resource. We constantly reward associates and provide a fun, engaging culture. At Benefitfocus, each associate has the opportunity to participate in continuing education activities while staying current with the latest information available.
 

• BA/BS degree
• 2+ years experience in an Account Management or Client Relationship Management role in a professional work environment
• Must enjoy working as part of a team and providing anticipatory service
• Must be able to manage and prioritize each clients' needs daily
• Good problem solving and follow-up skills are a must
• Previous experience working with CRM or an advanced database system
• Previous knowledge of benefit plans/structures a plus